You guys sent me this satisfaction…
You guys sent me this satisfaction survey before I have received a confirmation for email for my actual purchase (which happened a week ago). There is a general warning on the website about delays. But there is no information whatsoever about how long it is supposed to take either with or without delays. I contacted Margaret for customer service who wrote an email sort of insulting my intelligence. (Basically said, I am glad you ordered something, but there is a thing called COVID, didn't you see the big banner on our website?) She did not give me a confirmation email for my purchase or even give me a rough ballpark estimate of when my items might arrive. I understand that they may be delayed 2 weeks, but how long do they normally take? Am I adding two weeks to two day delivery or am I adding two weeks to a normal 4-week shipment turnaround? I understand it is hard right now. I even expect delays, however there has been zero information given to me, or even an attempt to give information.
By mark B.
Response from The Ready State· Jun 10, 2020
Hey Mark, I want to apologize for your negative experience. I'd love to learn more about your specific situation and see if there is anything I can do to make it right. If so, please shoot me an email to [email protected] at your earliest convenience. All my best, Juliet Starrett


