TheraNest by Ensora HealthReviews of theranest.com

I've been TheraNest for almost 8 years. Many times I've heard others share how much they love other EHR systems yet I've chosen to stay because I know how to do almost everything I want to do. I've had some lackluster experiences with the RCM program. The instructions provided to load contracted insurances falls significantly short. The contract requires a 90-day written notice of non-renewal and renews for a year at a time. I anticipate most users will miss this, as I did. I will acknowledge that they've attempted to make it better, but software contracts with links to additional terms are the WORST especially when the additional terms are pages and pages long and cover so many features I'm not using. It's just another place where, as a therapist, I feel like system beats me up when I'm trying to do good for my community.

Affordable solution for small practices Theranest lack some of the "bells and whistles" of more expensive products. For my solo practice, I have found it to meet my basic requirements to keep client records/notes in a secure environment.

While I appreciate how user-friendly the Theranest interface is, like others, I am continually dissatisfied with the quality and responsiveness of customer support. Obtaining timely assistance is always a challenge with Theranest because of the absence of a direct customer service phone line. This limitation has led to delays in issue resolution and increased frustration for my business. In light of these concerns, TheraNest has recently initiated to enhanced support services and these appear to be strategically aligned with the launch of their new Revenue Cycle Management (RCM) service. Given that RCM services inherently demand robust customer support due to their complex nature, the existing deficiencies in TheraNest's support infrastructure raise questions about the potential success of this new offering. Without substantial improvements in customer support, it is likely that the RCM service will encounter challenges similar to those experienced with the EHR system.

Having to login in several times a day is a little nerve wracking.

The software is fairly easy compared to other EHR formats. I'm fairly new at using this software but it is easier than most.

The chat feature is not working and I never got a response from it. Good customer service when I called someone.

Things mysteriously disappear and are never found again. This has happened numerous times. Need more options/capabilities on dynamic forms. Auto-save features are needed on all forms.

Inconsistent video connection. It appears that the system does not work well if the client is logging in using a smartphone