I was shipped the wrong item and their…
I was shipped the wrong item and their customer service responded and reshipped the correct order swiftly and with ease!
By Vanessa
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
thepuffcuff.com is listed under Hair Care & Styling.
thepuffcuff.com (thepuffcuff.com) has 14 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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I was shipped the wrong item and their customer service responded and reshipped the correct order swiftly and with ease!
By Vanessa
My experience with the Puff Cuff family has been a joy and pleasure. All the products thus far that I have ordered has been great. The ease of ordering and shipping and handling has been stress free and timely. I love most the puff cuff hair clip replacement guarantee. Thanks again Puff Cuff family
By Debora S.
The response to my email and receipt of product was efficient. My Junior PuffCuff (favourite) broke and needed replacing. I had a question about the submission email process; and PuffCuff replied with efficiency and I received my new Junior PuffCuff in efficient time as well.
By Henrietta W.
PuffCuff is a curly natural girls’ best friend. It allows me to go through my day flawlessly every day. Minimum manipulation n fussing with my hair. My hair is Coloured 4c hair so in order to keep rocking my Color over the years? Gentle gentle is the key! Thank you PuffCuff for keeping my hair on my head n making me look put together Always! It has been my Mainstay my Must Have and they STAND behind their product. Customer service is seamless. It’s been a decade of Mutual Love!
By Clairemyst C.