Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
29 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Theprimeadventure is listed under Sales & Marketing.
Theprimeadventure (theprimeadventure.com) has 29 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 25 reviews with 5 stars · Clear filters
A great company with excellent customer service and a fantastic product. I love hiking with the tactical stick. I had a bit of an unexpected problem with my first purchase, and the company was very generous. Definitely looking forward to future products from prime adventure!
By samuel H.
Excellent product! Very well made! Exactly as advertised! Easy to navigate website! Extremely quick delivery! Anxious to go field test it! Thank you Prime Adventure! Mark from Indiana.
By Mark
Response from Theprimeadventure· Apr 24, 2026
Thank you so much for the kind words, Mark! We're thrilled the product met your expectations and that everything arrived quickly. Can't wait to hear how the field test goes — enjoy the adventure!
Quality is very good,better than I expected. Price is very good for the quality. I purchased walking stick, tee handle shovel attachment,axe attachment and back pack, All were super quality and shipping was fast.
By Larry
Response from Theprimeadventure· Apr 24, 2026
Thank you for the wonderful review, Larry! We're so glad the quality and pricing exceeded your expectations. Enjoy all your new gear — sounds like you've got quite the setup!
Ended up losing the compass part of the top tube and reached out on a whim to see if I could get a replacement compass piece (later found out you can order the top tube all together). Within 24 hours they responded and said they sent me a replacement for free. The package came very quick and turns out they just sent me a free replacement top tube piece even though they could have easily just told me to buy a replacement.
By Brandon L.
Response from Theprimeadventure· Apr 24, 2026
Thank you for sharing your experience, Brandon! We're happy we could get you sorted out quickly and that the replacement arrived promptly. That's exactly the kind of service we strive to provide. Enjoy your adventures!
There was a problem w delivery. Primeadventure immediately sent me a new product at no expense. When my post office realized the issue was on their end and was able to retrieve my package I notified primeadventure who in return offered me 30 percent off of the replacement as I was able to get my original product. It was great that they trusted I was not lying to receive free merchandise. This was a gift and my husband was thrilled when he received it. Highly recommend doing business w this company as they went above and beyond to fulfill my loss product in a very timely fashion. The walking stick I purchased is of great quality also. Thank you. Jill Minnocci
By Jill M.
Response from Theprimeadventure· Apr 24, 2026
Thank you for your patience and understanding, Jill, and for such a kind review! We're glad everything worked out and that your husband loved his gift. We're always here to go above and beyond for our customers. Happy adventuring!
I reached out to customer service with a question that I had regarding an order. Not only were they super fast to respond, but I was beyond happy that they were able to resolve my concern and accommodate me in a crunch. Very professional, very friendly, wonderful customer service and excellent product ... I would 100% order from The Prime Adventure again in the future. Thanks again!
By Melissa P.
Response from Theprimeadventure· Apr 24, 2026
Thank you so much, Melissa! We love hearing that our team was able to help you quickly and professionally. We look forward to serving you again in the future. Thanks for choosing The Prime Adventure!
I liked all the products and they are really well built the only problem is that the compass in the walking stick likes to fall out and the one thing that I would like to see added is a winters themed colored backpack and really stick and customer service was really easy to talk to and they take their time and make sure you are taken care of and any issues you have are taken care of
By Rick S.
Response from Theprimeadventure· Apr 24, 2026
Thank you for the review, Rick! We appreciate the feedback about the compass — we'll take note of that. We're glad our customer service team was able to take care of you. As for the winter-themed backpack, we love that idea! Stay tuned. 😊
Great company with great customer service. They went out of their way to get my 86-year-old father‘s birthday gift to me on time. He is a retired veteran and uses a stick he found on our ranch to go for walks. I got him the tactical walking stick. It is of the highest quality and I know he will love it.
By Caroline Brown S.
Response from Theprimeadventure· Apr 24, 2026
What a wonderful story, Caroline — thank you for sharing! We're honored your father will be using our tactical walking stick. Please pass along our warmest wishes to him, and thank him for his service. Enjoy every walk together!
