Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
343 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Being a leader and an expert in the swimming pool industry for over thirty years in the wholesale and retail trade, our company’s online objective was to offer specialty web stores in products that we do the best. What do we do best? We offer great selections, quality brands, competitive low prices, uncompromising customer service, and in-stock same day shipping! What could be better? With years of experience in purchasing and selling we far exceed any of our competition! We know what you want-shop us now and see for yourself.
The Pool Centers (thepoolcenters.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 13 reviews with 1 star · Clear filters
Standards of product is below standard. Eyelets were crushed, threading was torn and falling out, cover was not as it was stated to be. I have a 30 ft round pool and ordered a cover for a 30 ft round pool. With some added engineering it barely if that covers my pool. Very disappointed and will not make another purchase
By Bruce W V.
I purchased what was to be a thicker cover for my pool, and which should last more than one year. Where other manufacturers have grommets running down all four sides of their covers for additional securing of the cover. This cover only has four grommets at each corner and the ties are very inferior to other covers I have purchased in the past for securing water bags. I wasted my money on this cover.
By BL A.
Response from The Pool Centers· Sep 3, 2015
Hi BL Adams, Thank you for your valuable feedback. We are sorry that you were disappointed with your purchase. The cover you purchased is one of our most popular covers. We do have covers with grommets all along the cover. They are our covers with rip shield technology. Please give us a call when you are next buying a cover, we will be happy to help you through the process. Customer Service Team The Pool Centers
We received the wrong size item and have had no luck in getting someone to contact to replace it.
By traci B.
Response from The Pool Centers· Oct 27, 2014
Hello Traci, Thanks for your review. It appears we were able to speak with you on the very next day after the evening of your review and reach a resolution for you. Please call us back if perhaps you are referring to another instance in which we did not meet your expectations. However, if our resolution has satisfied your needs, please kindly update your review to reflect your opinion of our customer service. Thank you
I was very disappointed in the first of the (2) covers that I purchased the first was for a 15'X27 oval and it was to small and you would not refund my money. I had already placed the order for the second cover. I will not ever buy from you again.
By Kent K.
Don't have what was for sale. By time you told me was to late to order something else for event
By seth R.
Response from The Pool Centers· Jul 21, 2014
Hello Seth, thank you for your review. All comments are helpful to our improvement. After reviewing your case, it appears we sold out of your item and reached out to you by email the morning after your order was placed. You had not included a phone number. We offered you a replacement item that would have shipped that exact same day so it would have been delivered on the same schedule as your original order. You declined. We are disappointed that we were unable to fulfill your original order. If there is more we can do to help you, please give us a call. We would appreciate an opportunity to win you back as a customer. The Pool Centers Customer Service Team
