Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,089 reviews with 4 stars · Clear filters
Joint support works good for our 13 year old German Shepard but your phone and internet needs a lot of help
By Jerome W.
Response from PetLabCo.· Feb 14, 2021
Hi Jerome, That's so great to hear! We're pleased to know our chews are working wonders for your pup :) Rest assured we're constantly working with our development team to improve the customer buying experience. We hope to serve you more in the future!❤️ Best wishes, Petlab Co.
The customer support was fast to answer my question 3
By Ann C.
Response from PetLabCo.· Feb 10, 2021
Hi Ann, Thanks a lot for your compliments! :) We're so honored to hear such kind words from you. It makes us so proud of all our efforts and hard work. We pride ourselves on customer service so it is great to hear that we could help you . We appreciate you choosing us and we hope to see you again!❤️ Best wishes, Petlab Co.
My dog’s scratching is much better. She still scratches at times, but nothing like she used to.
By James J.
Response from PetLabCo.· Feb 7, 2021
Hi James, Amazing news! Thank you for this very kind feedback, we really appreciate hearing about your own experiences! :) We're happy to hear you've already seen improvements and transformation! We're always here to help and your pup's health is our priority.❤️ Best wishes, Petlab Co.
At first I had a problem with my order. But you got it straightened out. Thank you Everyone I contacted was very helpful.
By Thomas /a Manoff jr A M.
Response from PetLabCo.· Jan 24, 2021
Hi Thomas, Thanks a lot for reaching out to our customer service and for giving us the chance to settle this matter :) We pride ourselves on customer service so it is great to hear that we could help you. Enjoy your day and we look forward to working with you again in the future!❤️ Best wishes, Petlab Co.
I have never had any problems dealing with this company. I can cancel my subscription and then reorder without any trouble whatsoever..
By Sandra M.
Response from PetLabCo.· Jan 24, 2021
Hi Sandra, Thanks for your compliments! We're pleased to hear that you had a delightful experience. with us :) We have nothing but high hopes for your overall Petlab experience! We look forward to working with you again in the future!❤️ Best Wishes, Petlab Co.
Had trouble with second order due to incorrect address.
By Bill W.
Response from PetLabCo.· Jan 19, 2021
Hi Bill, I want to extend our sincerest apologies for the inconvenience caused. Rest assured, we're always willing to go above and beyond to fix any mistakes for you. Rest assured that we're constantly working on improving our processes and services to better serve you in the future! ❤️ Best wishes, Petlab Co.
They were quick to resolve my issue and followed up to make sure I was happy with their resolution.
By RL
Response from PetLabCo.· Jan 11, 2021
Hi RL, Thank you for your kind words. We are so glad you had an enjoyable experience with us. We pride ourselves on customer service so it's great to hear that we could help you :) We will always strive to make everything right for you. We appreciate you choosing us and we hope to see you again!❤️ Best Wishes, Petlab Co.
Good product. My Lexi did well after the first round. Ordered my second round and it got lost in the mail somewhere. You guys were so kind to send me another round. Been using it but she is still clawing. Hopefully it will get better when she gets more back into her system. Very pleased with this product and a very good company.
By Gary R.
Response from PetLabCo.· Jan 4, 2021
Hi Gary, Thank you for your overwhelming review. We're glad that you find our service admirable, and our products excellent! :) Enjoy your day and we look forward to working with you and Lexi again in the future! Cheers!❤️ Best Wishes, Petlab Co.
