PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.· Sep 15, 2025

Hi Yuriy, We are sorry to hear that you did not see results, and for the inconvenience caused while trying to cancel your subscription. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. We always want managing your subscription to feel simple and stress-free, and we regret that this wasn’t your experience. If you’re still having trouble or need further assistance, please don’t hesitate to reach out to us directly at [email protected]. Could you please provide your Order ID so we can look into this for you? Best regards, PetLab Co.

Response from PetLabCo.· Sep 11, 2025

Hi Jimmy, We appreciate you sharing your experience. We're sorry to hear your dog no longer enjoys the dental sticks. We’ve updated our branding and packaging to better reflect who we are. While the look has changed, the formulas you and your pet know and love remain the same. To clarify, the formula change you mentioned took place earlier this year, not recently. No new changes have been made to the formula since the update earlier in the year. You can try placing a bit of peanut butter on the stick (Xylitol-free), wrapping it in a piece of cheese, or adding a small amount of plain yogurt to the stick. Just remember to consider any allergies or sensitivities your dog might have. Please know your experience and feedback are important to us, and we’ll continue to keep them in mind as we strive to improve. If you have any other concerns or questions, please feel free to reach out at [email protected]—we’re here to help! Best regards, PetLabCo.

Response from PetLabCo.· Sep 11, 2025

Hi there, We appreciate you sharing your experience. We're sorry to hear that the product didn't provide the results you expected for your dog. It is always our goal to provide high-quality pet supplements that offer maximum benefits, but we acknowledge that each dog's case is unique, and what works for one may not work for all. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pup's specific needs. Thank you so much for trying out our product. All the best, PetLabCo.

Response from PetLabCo.· Sep 10, 2025

Hi MK, We're sorry for any confusion caused. Just to clarify, we don’t enroll anyone in a subscription without their consent. As long as you toggled off the 'Save more with a subscription' option, there shouldn’t be any recurring charges. Could you send over your Order ID so we can take a closer look? Best regards, PetLab Co.

Response from PetLabCo.· Sep 9, 2025

Hi Kelly, We're so sorry to hear that you and your dog have had this experience. We would really like to speak further with you so that we can better understand what may have happened. Could you please send an email to us at [email protected]? We hope to hear from you soon! Best regards, PetLab Co.

Response from PetLabCo.· Sep 7, 2025

Hello Michelle, Thank you for sharing your feedback, and we're very sorry you had this experience. This isn't the kind of impression we want to leave our valued customers. We believe there's some confusion about the products we offer. It sounds like you intended to purchase the Tailored Probiotic Chew or the Tailored Allergy & Immune Probiotic Chew, but mistakenly ordered the regular Probiotic Chew. The Probiotic Chew is a non-tailored product, and you'll need two or three chews per day for larger dogs. The other two are tailored products, where you'll only need one chew per day regardless of your dog's size or weight. We're sorry you haven't seen a difference yet. Every pet is unique. It can take some time for the beneficial effects to become noticeable. We recommend giving it at least 2-3 months of consistent use to allow the ingredients to fully work into your furry friend's system. As for your subscription, kindly share with us your order details so we can assist with the cancellation, or if you want, we can switch it to one of our tailored products. We're looking forward to hearing from you and sorting this out. Best regards, PetLab Co.

Response from PetLabCo.· Sep 4, 2025

Hi Jaydeep, Thank you for sharing your feedback! We're sorry to hear you didn't see the desired results. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend. We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas. Sometimes, environmental factors or other underlying issues may be contributing to your dog's symptoms, so it may also be advisable to speak with your vet. We don't offer a money-back guarantee. The 30-day window is for products that are sealed and unopened. You may refer to our website for more information on our Return Policy. If you have sealed and unopened products purchased in the last 30 days that you wish to return, we'd be happy to help you with the process. Kindly email us at [email protected] or share with us your order details. Someone from our Customer Experience Team will reach out to you and get it resolved right away. Thank you again for giving us a try. We wish you and your dog all the best! Best regards, PetLab Co.

Response from PetLabCo.· Sep 2, 2025

Hi Petra, We're happy to hear that the setup was easy and deliveries are smooth for you. It's wonderful that our customer service and products have helped you and your dog for the past five years. Thank you for your positive feedback! Best regards, PetLab Co.