PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.· Nov 3, 2025

Hi Steve, We’re truly sorry to hear about the trouble with your order and appreciate you sharing your feedback with us. We checked on this for you, and it shows that a full refund has already been issued for your order, and your subscription has been successfully canceled as requested. We completely understand how frustrating this experience must have been, and your feedback about our packaging and carrier will be shared with our team so we can continue improving and serve you better in the future. Thank you for bringing this to our attention. All the best, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Pam, We’re truly sorry to hear that your dog had this experience. After reviewing your interaction with our team, it seems you reached out to let us know the product wasn’t working as expected and to cancel your subscription, which our agent processed right away. At that time, your next order had already been shipped, so we weren’t able to stop it. You kindly mentioned you would pass it along to your daughter-in-law. If we had known that your dog had this experience, we absolutely would have looked into this further to better understand what may have happened and provide the right support. Now that we understand your pup’s experience around the time of using the product, we’d like to have someone from our Quality Team reach out via email to learn a bit more. We’d love to gather additional details so we can look into this further and make this right by arranging a refund for that unwanted order. Thank you for sharing your feedback — we truly value every opportunity to learn and improve. All the best, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Edwin, We’re sorry to hear that your ProBright Advanced arrived without a scoop! Sometimes the scoop can get buried at the very bottom of the tub during shipping, so if you haven’t already, would you mind checking there just in case? In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Edie, We appreciate your feedback, and we're sorry that you haven't received your order yet. We will investigate this issue for you. A member of our customer experience team will be reaching out to assist you with this matter. We truly appreciate your patience. All the best, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Cheryl, We’re sorry for the trouble you’ve experienced. There shouldn’t be any orders processed after a subscription has been canceled — unless the cancellation occurred after an order was already processed for shipment. We always strive to respond to our customers as quickly as possible, though it’s possible your message may have been sent to one of our marketing email addresses, which aren’t monitored, rather than our Help center inbox. We’d really like to take a closer look at this and make sure everything has been properly resolved. Could you please provide your Order ID? We truly appreciate the opportunity to make things right. Kind regards, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Carolyn, We're truly sorry to hear that your German Shepherd had this experience. Our pups mean the world to us, and we never want to hear that one hasn’t felt their best. We are NASC Certified and follow stringent quality measures to provide the best products for our best friends. Every dog is unique, which is why we always recommend consulting your vet before introducing any new supplement, to ensure it’s suitable for your pup’s specific needs. We’d really like to look into this further and make things right. Could you please share your Order ID with us? Thank you for bringing this to our attention — we truly value your feedback and care deeply about your experience and your dog’s well-being. Best regards, PetLabCo.

Response from PetLabCo.· Oct 30, 2025

Hi Danielle, We're very sorry you and your dog had this experience. We never like it when our pups aren’t feeling their best. Just to clarify, our subscription service is completely optional, and we only process recurring orders when it’s selected at checkout. We’d love to take a closer look at this for you and learn more about your dog's experience. Could you please share your Order ID with us? Best regards, PetLabCo.

Response from PetLabCo.· Oct 28, 2025

Hi Krista, We're so sorry to hear your dog had this issue. We follow stringent quality measures to provide the best products for our best friends. We take these issues very seriously, and we want to learn more about your dog's experience. Could you kindly provide your Order ID to us? Best regards, PetLabCo.