Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 510 reviews with 2 stars · Clear filters
I emailed to ask about my subscription and Instead of a response I receive this to review my experience. No response yet.
By LENORE A B.
Response from PetLabCo.· Jul 29, 2020
Hello Lenore, we apologize for the delays and we can definitely help you with your subscription. You can either call us directly at (702)827-4738 when you have a free moment or we will contact you directly to further assist you. Sincerely, Petlab Co.
Product information seems good haven't been able to try it as of yet, but I ordered it over a month ago and haven't received my order as of yet. I would say your delivery of your product is sub-par at best. Now I don't know if is because of Cov-19. So as far as how well it works I don't know.
By Dean L.
Response from PetLabCo.· Jul 28, 2020
Hello Dean, we sincerely apologize for the delay in receiving your order. We want you to know we will be taking care of these issues ASAP and hope you will be willing to try the product when it arrives. We will have an agent reach out very soon. Best, Petlab Co.
Still no change in my Pet’s oral hygiene. Using Dental Formula a little over 13 weeks. In addition to formula, dental biscuits for dogs, brushing not helping. Both pets had teeth professionally cleaned January. I thought dental solution would help lighten the expense load in Vet cost.
By Elizabeth B.
Response from PetLabCo.· Jul 28, 2020
Hello Elizabeth, we apologize that none of the products worked with your fur baby. We will be more than willing to help and find the best solution for you. An agent will be reaching out very soon. Best wishes, Petlab Co.
After at least 3 months and 3 orders of 2 container. My dog is still suffering from allergies. I even give an extra tab per day. I called to cancel my subscription. When asked why I told them it is not helping my dogs allergies at all. The woman told me my dog needs steroids if this doesn't work. I have a problem with someone who is not a vet and is saying over the phone what my dog needs. In addition when I mentioned I want my money refunded she would not give it to me. Stating I need to give it more time. Seems like a ploy to get me to buy more of something that doesn't work. Don't believe the money back garuntee.
By Kathy A.
Response from PetLabCo.· Jul 28, 2020
Hello Kathy, we apologize for the delay in receiving your refund. We have been impacted by the current health situation. We would love to help you, please reply to our private message when you have a moment. Sincerely, Petlab Co.
Product is not that great, and very expensive.
By Bill M.
Response from PetLabCo.· Jul 27, 2020
Hello Bill, we apologize the product didn't work with your fur baby. We appreciate your feedback. If there are any other concerns please don't hesitate to reach out directly at (702)827-4738. Sincerely, Petlab Co.
I’m very disappointed not to have had my order, I ordered over a week ago.. an update, Petlab contacted me and offered me £10 off my next order, but I still haven’t seen anything in this order yet!! Now 2 weeks since ordering, I was sent a courier tracking number which still says awaiting parcel from supplier.... so disappointed
By Karen E.
Response from PetLabCo.· Jul 27, 2020
Hello Karen, we apologize you haven't received your order just yet. We have been impacted by the current health situation which sadly leads to order delays. Please bear with us during this very trying time. Reply to our private message so we may further assist you. Sincerely, Petlab Co.
I’ve used 2 jars of the chews to stop the poop eating and it didn’t work at all
By Terre B.
Response from PetLabCo.· Jul 24, 2020
Hello Terre, we appreciate you sharing your experience and sincerely apologize that our products worked with your fur baby. We like to keep in mind that every pup is different and the supplements won't work for all pups. We would love to help find a solution that fits you. Please contact us directly at (702)827-4737 for further assistance. Sincerely, Petlab Co.
my dogs breath never changed after about six months of using product. was really hoping it would help!
By Mark R.
Response from PetLabCo.· Jul 21, 2020
Hello Mark, we deeply apologize for the product not working with your pup. Since every dog is different and the chews are supplements they don't always do the trick. We like to recommend our customers to donate the unused products to a family member/friend but we will always honor our 90-day money-back guarantee if you are still unsatisfied. If there is anything else we can further assist you with please contact us directly at (702)827-4738. Sincerely, Petlab Co.
