PetLabCo.Reviews of thepetlabco.com

I ordered this weeks ago and have not received it!!!! Where’s my order? Phyllis Carle

This didn’t help my dog at all, 6 weeks in and she is no better, won’t be buying again...dosent work

I am disgusted with petlab. I WAS a regular customer. No more!! Very incompetent. Several times tried to track my order only to find out it never shipped. Originally was to ship on 4/24. Never shipped.Then they promised again to ship. Never shipped. Then they promised they would 2 day air. Again never happened. They can have the best product but if there consumer can't get it, what is the point? They will take your money but good luck getting your product. I'm done wasting my time.

Is this company even real? Placed an order May 1st and product has not even shipped. Sent emails inquiring about it and got a robotic answer. Tried calling and have yet to be spoken to by a person. On constant hold...nothing more. I'm wanting my money back and can promise I will NEVER look at these frauds again. I intend on reporting them to BBB as well...My advice? Stay AWAY!!!!!

Not happy! my dog has been constantly scratching and I wanted to get him something that was going to actually soothe his skin, so I placed my order and then decided that I needed to cancel. Emailed the company 3 times and called multiple but was on hold the whole time. Customer service is a huge part of any company and this one is not cutting it. I need my money back.

My dog is a 35lb Boston Terrier and he loved the chews but they weren't able to help his itching. Too bad, it just wasn't right for my dog but these may help your dog.

After subscribing on behalf of my sister and her dog, I found the product was no longer required (no fault of Petlab). Having both emailed and messaged via Facebook to cancel the subscription I have recieved no response, tracking of order or update whatsoever, whilst payment for my order was taken instantly. I recognise times are testing, and have allowed more than the quoted response time fr customer service but still nothing - though my mailbox still gets more marketing from Petlab! I don't want a generic reply like others have got here - A confirmation of subscription cancellation is all I ask!

I am updating my review. You see, I placed an order and immediately received an email that the order went through. The product was advertised as available and there was no mention of delayed shipping. Well, after seven business days and no further updates, I called the business phone number with no customer service contact. I then emailed their customer service, politely inquiring about my order and requested an update. Two days passed without a response and I began to feel scammed. I was going on two weeks with no customer service and no product, so I turned to the internet for customer reviews. There were several reviews that they too, had the same experience; purchases but no product. I decided to leave a review here, asking if this was a legitimate business. The next day, the business responded to my trustpilot review asking me to provide an order number so they could look up the transaction. I also got an email stating the product had shipped (so they located my order). After two weeks, my bad review got me the attention needed and the business did what it’s supposed to do. Five days later, I got my product in the mail and an apology email from the business with $10 off next purchase. The next day, they notified trustpilot that my bad review was incorrect and my review was taken down. I had to provide proof and evidence that I, did in fact, have a bad business dealing with them. So purchase at your own risk. The business made whole, almost three weeks late, and with poor customer service. It’s still too early to review the product but it better be fantastic, out of this world, amazing.