Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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757 reviews
RV Fridge GuysSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 236 reviews with 1 star · Clear filters
I'm being asked to review an item that has not showed up yet. I ordered on monday and paid $25 for seccond day air. Today is saturday and it still doesn't look like it will be here today. I paid for seccond day because I live in my trailer and need my refrigerator! I've had to throw away a lot of food!
By Ryan
I was supposed to get product in 5 days. After I paid it changed to 5 weeks. That info should be known while ordering.
By Vincent F.
I paid extra shipping because I needed this item quickly. Then after I should have already received it, I get a message it is on back order and won’t be shipped for probably 3 weeks or more. Tried to cancel, but haven’t heard about that.
By VIRGINIA R.
Looks like a miss communication on this whole thing but I do need to say that I can't answer phone calls cuz I can't hear so unless I have a family member with me I can't answer since Im retired and live alone in a motor home that's why I do every thing via email or text message thank you for the refund maybe after my surgery ill get back part of my hearing and sight
By Kim R.
Response from RV Fridge Guys· Aug 20, 2020
I do see that they made an attempt at updating the address but am not seeing our response to your request so I'm really sorry for the lapse in communication. Tracking shows this coming back to us now. Someone will be calling you shortly to see if you want this resent or cancelled and refunded. Tracking details show that UPS tried contacting you on the phone 3 times to get this sorted, Kim. We have just left a voice message explaining the refund.
So.. after placing an order on July 31 for parts listed to be in stock, I was charged for two heating elements and only recieved one. Numerous phone calls to full message boxes, many unanswered emails and messages, still nothing. I would like a refund for the parts not sent. I will never waste my time with this outfit ever again! In regards to your response to my review, I received one heating element within a few days of my order. I want a refund for the one I never received. Order # 1026319 placed 31 July. Two small boxes, one containing the power board, and one containing one heating element.
By Jimmy S.
Response from RV Fridge Guys· Aug 18, 2020
What is your order number, Jimmy? I don't see anything under "Slim". I can tell you that no heaters are listed as "in stock". They show a lead time of 2-4 weeks. If this hasn't shipped yet, we can still cancel. I see tracking information on all three parts that were sent out 2nd day and they all show delivered. I will file a claim with UPS and credit you for that heater. Thank you for your patience.
I ordered 4 shelves for my RV. Only 2 came in and they took over 2 months to get here. Still have not received the other 2 shelves. Called over and over, and OVER! I can't even leave a message because "mailbox is full". Tried emailing....no response. Very aggrivating!!!!
By Abby F.
Response from RV Fridge Guys· Aug 18, 2020
Abby, I believe we spoke this morning. If not, please reach out to us ASAP. Special orders are running a little later than normal but I show notes for your order that we go this sorted this morning as to what you need reordered.
Didn't receive all the items I ordered and could not get a response from the company regarding whether the item was back ordered.
By Jeff
Ordered july 14, only received panels quickly, however as of the fridge itself, i have been waiting about a month now for even an update. I have left many emails and called them consistently to know ive been ignored. I would understand better with an explanation of why there could be delays. Conversating with your customers is the best way to go about things. Yet been ignored to the point i ask family members from another place with another number to have them answer it would be shipped in a week, 2 weeks ago. Wheres my update on the fridge? When is it shipping? The webpage clearly said it was in stock. What are the excuses?
By Christina
