RV Fridge GuysReviews of thenorcoldguy.com

Trying to order another part and cannot get through to anyone, either by website or phone. Starting to wonder if I came to the right place.

I ordered it 12 days ago and still have no idea when or if it will arrive.

I purchased a set of RV refrigerator replacement panels. These panels did not fit my refrigerator even though the description online stated they would. I have emailed and called several times to try to return this set and order the correct panels. No one will return my calls or emails.

I placed an order on 4/1, received the order confirmation and an email stating the status was "awaiting shipment." I have sent several messages by email and through the "contact us" section of the website, and also called and left a voice mail. You can no longer leave voice mail messages. My credit card was charged back in April, and no update has been provided, nor any refund per my requests. I am currently working with my bank on trying to get refunded, as this is clearly a scam website.

Ordered the tech service. Got a first response within 24 hours, but wasn't available to take the call. It was a week before I could reach him again. NO RESPONSE TO TEXT MESSAGES, EVER! When I responded to the survey asking about the service with a review, they just cancelled the tech service without any effort to make it right. Yes, the money was refunded, but the problem wasn't solved. I called, and Brian answered right away, but just blamed me - supposedly my notifications were turned off, and he was going to send a screenshot to prove it. My notifications were NOT turned off - needless to say, there was no screenshot sent either. I was really hopeful that these guys would help me solve my problem. Additionally, Brian was quite rude when I talked to him on the phone. Don't mess with them - it's useless.

Paid for 2 day shipping through thier other website called seek adventure and only received half of our order. Trying to contact them seems near impossible. They won't return emails and the phone number seems to be disconnected.

I ordered a part that showed as being in stock on one his other websites called Seek Adventure LLC. After waiting 6 days nothing had been shipped so I sent him an email. He did call me to say it would be 3 to 5 weeks because it was not in stock. I told him I was going to see if I could find it sooner and may cancel my order with him. I was able to find another one and have tried several times to contact him by phone and by email to no avail. Seems to have several company names that he goes by so not sure what his deal is but I would not order from him again. The part I ordered still shows that he has it in stock but that is obviously not the case.

I ordered a $2.25 part and was willing to pay substantially more because my customer insisted. I initially ordered through second day air, and created a new order for next day air. I assumed that when business opened the following morning they would have responded to my email request to cancel the second day air order, and only ship the next day air order. Seemed to be a pretty straightforward thing to do. Instead, they ignored all forms of communication, telephone and email. They proceeded to ship both orders. Additionally, no return address exists on the packaging. This appears to be a “ghost” company. I’ve kept records of my communication with them and luckily my bank will allow me to file a charge back due to the inability of the merchant to: 1. Provide adequate customer service. 2. Lack of return policy. Luckily, it will be easy for me to get my money back. Additionally, I will be sure to never ever in my life order anything from these people again.