Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
757 reviews
RV Fridge GuysSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 236 reviews with 1 star · Clear filters
Sent me broken item. won’t return any messages
By Tiffany M.
Response from RV Fridge Guys· Oct 20, 2022
Sorry about the broken part, Tiffany! Please Email a picture along with your order number to [email protected] and we'll get you squared away.
I ordered part number Norcold Thermistor Assembly 618548. It said it was delivered. I did not have anything in my mailbox. Tried to call leave messages - emails. No response.
By Regina H.
Ordering was easy and shipping was fast. My problem is I no longer needed the parts I ordered. This company does not give refunds only store credit or replacement parts. I received no communication from the company regarding my refund even after I requested it. There is nothing on their site indicating they do not offer refunds. So I'm out the $36 I paid due to this company not wanting to issue refunds. Also, the actual shipment came from another company. Would not recommend using them based purely on the customer service experience I had. Edit: The reply I received after I posted my original review is indicative of the poor customer service. Directing me to fill out a form I already filled out and submitted and sent a follow up request on receiving no response from either. If they actually looked at the forms being submitted I wouldn't have had to write a negative review. Am I supposed to fill out a second refund request to get the desired response? Wow.
By Cathy A.
Response from RV Fridge Guys· Oct 18, 2022
I am not sure who you spoke with, Cathy, but yes, we can accept your order back to us. You would be responsible for the return shipping and then the shipping fees you paid already would not be refunded. If that's all good with you, simply fill out the form here: https://thenorcoldguy.com/return-request/
I ordered item on 18th of September and still have not received item, i sent message no response, I got a hold of them after almost 2 weeks and was told its the mail carriers fault, it is now the 11th of October and still do not have item, cant get anyone to answer phone and cant leave voicemail due to to full box. I did not spend much money on item however it is matter of principle, Im not giving money away.
By Michael
Ordered and paid for Item April 8. The ONLY communication I received from them, was a short email on April 11, telling me the item was back ordered. As it turned out, they shipped the item in June. (Didn't tell me, didn't provide a tracking #) UPS screwed up and never delivered to my house, and sent item back to Vendor. Vendor never notified me that the item had been returned, but they kept my $. Didn't find any of this out until I posted a negative review, early October. THEN (and only then) did I get any communication from them. Had to order item again, and again got notice that item is on back order. Since the item is an obscure one, I bet they still have the original one that UPS returned to them. If I get the item sometime soon, I will remove this review.
By M.Rose
Response from RV Fridge Guys· Oct 11, 2022
Mr. Rose, I see quite a bit of communication via Email with regards to the door. You currently have an open order for the freezer door that was just placed less than a week ago when we found out the issue with the lost package. We cannot speed up the process of a special order item like this and sometimes shipping errors happen. I don't want you to get put in the same situation as before so I am going to go ahead and have this cancelled. Please do not reorder the part.
Have tried contacting by phone and email to see where part was shipped no response. Billing address shows as ship address but that was not where I wanted it shipped to. Grr
By Mark S.
Poor customer service. Company phone number with no answer or call back. Left messages. Ac part was 3 months on backorder. Needed cancelled. Credit card was charged. Company would not send return label. They also had a 15% restocking fee. AC part was needed during Arizona summer. Not in the fall season.
By Rick C.
I haven’t received update and have not received item?? Frustrated at the moment.
By Wendy H.
