Great!
Fast shipping and yummy meat sticks
By Brianne G.
Response from The New Primal· Oct 14, 2019
We are SO happy you're enjoying our products and speedy shipping times! Thanks! -The New Primal Customer Service team
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
454 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 424 reviews with 5 stars · Clear filters
Fast shipping and yummy meat sticks
By Brianne G.
Response from The New Primal· Oct 14, 2019
We are SO happy you're enjoying our products and speedy shipping times! Thanks! -The New Primal Customer Service team
The site was very easy to use, showed the great selection of products.
By Joanne D.
Response from The New Primal· Oct 9, 2019
Hi Joanne! We're thrilled to hear you're enjoying our website! We'll make sure to pass along this feedback to our IT team! -The New Primal Customer Service team
Best snack ever
By Tara H.
Response from The New Primal· Oct 7, 2019
Thanks Tara!
The habanero pineapple and the spicy beef sticks are incredible. And great prices and fast shipping.
By Stephen
Response from The New Primal· Oct 4, 2019
Hi Stephen! We're thrilled to hear that you're enjoying our products! Thank you for the support! -The New Primal Customer Service Team
Shipping is super fast (jimmy jones fast) and customer service is very helpful
By Shanita E.
Response from The New Primal· Oct 3, 2019
Hi! Thank you for the compliment! We aim to please! -The New Primal Customer Service Team
The customer service was excellent...something was missing from my first order and they sent it right away along with a few extras. Plus the sticks are delicious and convenient!
By Megan
Response from The New Primal· Sep 30, 2019
Hi Megan! We appreciate your support! -The New Primal Customer Service Team
Very good man
By Don P.
Great tasting and whole ingredients! My order arrived with a small mix-up. I emailed customer service and the next morning they had already shipped my replacement and made it right. Fantastic customer service!
By Jen K.
Response from The New Primal· Sep 26, 2019
Thank you for the kind words! We hate for any mixups to occur but when they do, we drop everything to make it right. We appreciate you trusting us! Thanks again!