thelumishop.comReviews of thelumishop.com

I really should've read the reviews before I ordered and I am experiencing exactly what everybody is saying I ordered my stuff over two weeks ago going on 3 haven't received any tracking information or any feedback on where my order is and it looks like I'm not gonna get my stuff for a very long time even though I have an event coming up it's very unprofessional that they don't respond to emails and at least give people updates and give us a little peace of mind. I have no problem supporting small businesses but when they can't even respond to emails and don't even connect with their customers this is something I do not support this will be my first and last purchase their email is useless if they can't even respond. Also they are very active on Instagram they have time to post all the new stuff but yet they can't get back to their customers that makes no sense ? Zero stars if I could

This shop did not respond back to my 2 emails about my order and I tried to ask for a refund and they still haven't refunded me its been a week....

Iv had my lumi for a few months now still have 598758 shots as iv not used it excessivly but its now showing error 1 and theirs nothing online to show what to do now very dissapointed

Where is my order I ordered over 2 weeks ago

BEWARE!! This is not a trusted site and this so called clothing company survives off scamming innocent people out of there well earned money for clothes that never arrive. I ordered off this site 2 months ago and have never received my goods off them or any correspondence, despite emailing them approximately 10 times. Disgusting human beings should feel ashamed of yourselves. Take your well earned money elsewhere guys!!

They used to be great! I purchased online items from them in 2018 and 2019 and received my items without any issues and I'd see their items sold at stalls at festivals. This year (2021) I went on their website and ordered more stuff near the end of May. I never received my items at the end of July. I tried contacting the shop twice via email and then went on their Instagram page and saw that tons of other customers are experiencing the same issue but have been waiting LONGER for their items and haven't been able to contact the shop either with some people waiting 8 months for a refund. I've had to dispute the charge with my bank and am hoping I get my money back.

If i can use -100 stars I would. The biggest scam. I placed an order over a month ago and paid more for shipping than the actual item for express delivery. My item is showing still as confirmed and I have sent several emails and no response. Please please please do not buy from this website as you will never see your product.

Never received my item after months and never heard back from my many update requests. This place is a complete scam. DO NOT USE.