TLE--Eastvale for Manipulating Consumer Reviews Through Incentivized Practices
The Learning Experience (TLE), a franchisee located in East Valley, California, engaged in unethical and deceptive practices concerning consumer reviews. TLE maintains a high rating of 4.7 on Google and Yelp; however, the school has manipulated these positive reviews. TLE actively incentivized parents to write or update favorable reviews by offering a $25 gift card to teachers whose names were mentioned in the positive reviews. It is noteworthy that TLE has consistently sent such emails, urging parents to post positive reviews in order to promote their business.
By seventeen F.