Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
358 reviews
The Hookah LabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 11 reviews with 2 stars · Clear filters
Love the selection and the site. The main problem is contacting the management. My login doesn’t work/resetting the password doesn’t work and I can’t change the selection of flavor that gets delivered to me and can’t cancel it either becuase I can’t access the site via my account.
By Kierre C.
They have always been good till this time where I haven’t received my order and it says it’s still in the US
By Abanoub P.
The shisha is great, But I have purchased a hookah back in March/April, and I have stated I was missing a piece. Nothing except for we will see if the manufacturer has a spare part that has been done. The hookah has just been sitting and I wish I could have just sent this one back by now and get sent a complete one instead of it just sitting here with a maybe there is a spare part issue. Super unsatisfactory. I continue to order the shisha because I can use it in my other hookahs but I would really like to use my insused one that has been sitting for months.
By Ashley L.
