Satisfied Customer
Purchased an item and I added the wrong address. I contacted them and right away they were able to update my shipping address;it was fast,accurate and extremely professional. Very satisfied with the whole experience.
By Clayton D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
238 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thehok is listed under Cosmetics & Makeup.
Thehok (thehok.com) has 238 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 122 reviews with 5 stars · Clear filters
Purchased an item and I added the wrong address. I contacted them and right away they were able to update my shipping address;it was fast,accurate and extremely professional. Very satisfied with the whole experience.
By Clayton D.
Amazing I had an issue with my adderss being typed wrong on my part sent them an email and they responded quickly ! I really appreciated it
By Maze H.
Order came up short but with the excellent customer service it was resolved and scents are absolute game changers
By Javier J.
Sent one wrong scent and immediately fixed the situation with no hassle and quickly I loved the scents and will be shopping with them again and the visionary is absolutely phenomenal top tier
By Eli
So far the fragrances have been very good and solid and I had one charge issue but they responded within a couple of hours with my response and solution. More than i can say for Klone fragrances, I have been waiting for a response for a week from them for a missing bottle..
By Bart S.
Customer service is great and responds quickly and efficiently The scents are very good and the prices are fair! Shipping can be a little extended with customs but all in all a worth while buy! I have 5 different scents from HOK!
By Trinton M.
Great communication, fast reply’s and easy to talk to !!
By Liti U.
I accidentally sent my order to the wrong address, so I emailed them, and they got back to me in 15 minutes. Great business, and I greatly appreciate the quick respond time. Have a good day!
By Scrote H.