The HartfordReviews of thehartford.com

With company the past 2 years. Auto and HO. Discussing Auto today. No claims, great driving record and minimal driving exposure. Retired, yet premiums continue to increase. WHY? Oh, I was told older drivers have lower exposure when I purchased. Yeah, AARP, not concerned about gouging good drivers! Hers an example, premium was 492.00, renewal 628.00. Something is truly wrong. I made a bad decision going with The Hartford.

First, could not find anywhere to write a review on Hartford website even tho they list reviews there. Secondly, the TrueLane app is a joke. I keep getting dinged for excessive acceleration which absolutely cannot be cuz my car goes from 0-60 in an hour and a half. Hard cornering, hard braking...all stuff I don't even come close to doing. Once in a while I'll hard brake for a yellow light but come on. Thirdly, my premium has nearly doubled in a year and a half. That's with the supposed AARP discount and an 18% discount for good driving thru the app that keeps dinging me for stuff I don't do. And fourth, there is no break down on their bill of what you are paying so I'm not sure I even got the discounts I was supposed to get. I will renew with a different company in April that is $100 less. But honestly, I expect my premium will do nothing but go up with them, too and their app probably has the same software.

My father insured his business though The Hartford. I am not sure how the customer service was, as he went through a broker. And I do not know how the claims process was, because I was not involved. What I do know, is that when he passed away, it was on me to close down his business. So, before the end of the calendar year, with premiums paid in full, I contacted both The Hartford, and the insurance broker. I informed them of his passing, the closure of the business, and requested the end of the coverage. I even provided them with a copy of the death certificate. So, how did I keep getting billed for premiums? I repeated contacted The Hartford and the brokers, and the brokers assured me that The Hartford was aware, and that I should ignore the bills. They will work it out ... So, why am I getting mail from a collection agency? I am a business owner. I have a lot of insurance. Is any of it with The Hartford? Of course not. Does this story make you question their competence? It dopes for me.

I requested COVID sick pay via my employer-required Hartford STD. I submitted ALL the requested documents (including dates of absence Hartford requested at the time of initial contact) to Hartford and my employer...only to have my claim terminated by Hartford. They claim my STD coverage was outside of their pay period as claims start seven days after claim initiation. What?! They paid me $53 (for the last day)! Its much less than one day's pay!!! My employer doesn't know why my claim was terminated and only forwards the ubuiquitous insurance verbage from Hartford. What a mess. What a diservice after paying into the system from every pay period, and not receiving the benfits the Hartford extols. What a nightmare as the Hartford is the only disability insurance offered at my workplace. The frustration of being denied seven days of work pay...after following Hartford's rules...is incredibly frustrating. Luckily, I have accrued a few pennies while I fight for what I deserve (and paid for). Yet, I deserve monies to cover my claim dates based upon Hartford's rules and regulations over-arching my employers policies. I can only think how dangerous it would be for someone living check to check.

Hartford does not return Calls and difficult to speak with a Rep I try to get auto Ins Quote, been told have to be a Member of AARP, I became a AARP member, called back to request quote 2nd time, Followed instruction of download Docum. from there web, fill out and send back with Vehicle Info. Last Statement of Service records, proof of Miles and yes my AARP member # been waiting 10 Days have not heart back. I called 3rd Time been told no Documents received yet. I waited an other 5 days no Email no Call so I called 4th time Rep explained yes my documents been received, but still cant get a Quote do to the Form i uploaded was incorrect. LOL seriously I only had 1 Option of a Form to download. all Info to get a Quote was with Hartford. The People who answer the Phone do not know from each other do not look up any of Applications Info do not know their JOB. I'm' very upset wasting time effort and all without a professional handling. My insurance renews. this month the 28th a Businessman advised me not to take a RISK dealing with Hartford Jutta Losea

Had car insurance with them or a couple of years and their premiums are high when compared to major insurers and they are supposed to be Senior friendly and recommended by AARP. Cancelled and went with another major Insurance company for almost a hundred dollars less per month for same coverage. Their ads touting low rates for Seniors are BS. The only communication you get is when your payment is due. Would not recommend for Seniors or anyone else

I had short term disability thru my employer who uses Hartford. Every time I went to Dr I would let Hartford know dates and time and after I went to Dr. They did not send form to Dr. Then I would not get my full week pay then they would send form to Dr. And I had to wait for money on next check.and I would call and ask for the person who taking care of my account and it would take sometime a week before calling back. It’s stressful enough going thru major surgery then have to worry about getting a weekly check when I had 100 dollars taken out of my paycheck for 25 years .I would of thought they would handle it better without me having to remind them.

Terrible response time from adjuster, plus, I had three different adjusters, the third one never returned my email. They burned me on the enhancements I had on my recent totaled F150. Their communication is really subpar. I hope I do not have to litigate against them, they need to pay up at least $2,500 to me to save face and me as a customer