Top class customer service
Top class customer service, a prop firm geared up for long term trader success instead of the reset traps.
By SoonaPaana
Response from The Futures Desk· Sep 1, 2025
Thank you very much for your review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
433 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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The Futures Desk (thefuturesdesk.com) has 433 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 382 reviews with 5 stars · Clear filters
Top class customer service, a prop firm geared up for long term trader success instead of the reset traps.
By SoonaPaana
Response from The Futures Desk· Sep 1, 2025
Thank you very much for your review!
great and intuitive dashboard; you can tell this company/platform is actually trying to bring traders to live vs. sim farm; simply from looking at the renewal rate. These guys are NOT after your fees...
By customer
Response from The Futures Desk· Sep 1, 2025
Thank you very much!
just wanted to give 10 stars for Asher & Dan's awesome customer service. i feel like they always respond quickly and go above and beyond to make me feel heard . i have traded a few prop firms but this one is the one with the speediest customer service and they are able to accommodate for any billing issues that i've had and have been able to sort all of the things out.
By blessed K.
Response from The Futures Desk· Sep 1, 2025
We are so happy you had a great experience with our desk, thank you for your review!
Complete platform for TFDX, they have all tools, chart, volume, journaling, and much more, so traders can doing all in one platform.
By abu Z.
Response from The Futures Desk· Sep 1, 2025
Thank you! More on the way :)
Customer service has been great about answering all my questions and helping me with things I was stuck on, thanks Fiel. The companies commitment to the success of their traders is second to none. Their whole goal is to see you succeed and thy try to provide everything you'll need to get you to that goal. Look forward to a long and profitable partnership.
By DA
Response from The Futures Desk· Aug 26, 2025
100% - Thank you very much!
The futures desk has excellent customer service quick to respond and handle any situation! They are also an excellent prop firm looking for real traders to put on live accounts!
By Trevor
Response from The Futures Desk· Aug 26, 2025
Thanks for your review, Trevor!
I am very impressed with TFD's website, plans and policies because they are easy to understand. They don't impose restrictive rules like many competitors, which is refreshing. When I signed up (after hours), there was a small glitch on the website, which the CS chat rep quickly helped me work through. All good vibes from TFD, and I'm looking forward to having the option of daily payouts. Thank you!
By James V.
Response from The Futures Desk· Aug 26, 2025
We're glad! Thank you!
The ease and communication, and response time were like no other. I was able to switch my platform after my mistake. Overall TFD, I have been able to perform the best compared with all accounts/firms.
By Campharm
Response from The Futures Desk· Aug 26, 2025
Awesome! Glad to have you on our desk!