They are truly knowledgeable about fireplaces!
We worked with Corinne and Gerard. They really know what they are doing. They seem to know the ins and outs of many types of fireplaces. When our general contractor improperly installed our Napoleon fireplace, they insisted it was an issue with the fireplace and not their install. So I called TFE and got to Corinne. She is very knowledgeable and was able to identify several issues just over the phone. We got them to come out to fix the problem. Gerard was able to repair without opening the wall. I appreciate that they do know how to repair the fireplace issues. What I did not like was the constant follow up on my side. 2-3 emails and phone calls to get things moving every time. They seem understaffed as well so scheduling was an issue. There were moments that we felt Corinne’s personality was too abrasive. So as long as you can understand that then it shouldn’t be an issue. However, there were more times that we felt she was trying to be professional. Our contractor and her had vigorous conversations at times. So yes there’s room for improvement hence the 4 stars. Other than those concerns, we appreciate their efforts and honesty throughout the process.
By Rheddysetgo