Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
The Build CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 535 reviews with 5 stars · Clear filters
I have had nothing but good Experiences with the Card and your workers are away Polite and helpful
By KHALIEF N D.
Response from The Build Card· Feb 28, 2020
Thank you so much for the kind words! We appreciate it.
Representative greatly helped my situation
By Paula A.
Response from The Build Card· Feb 19, 2020
Great! This is just what we want to hear. Thank you so much for being a loyal customer.
I had surgery and not able to work. I couldn't pay my bills. Build card took my stress away. Honestly I was tears. Thank you so much.
By MARIA D P.
Response from The Build Card· Feb 17, 2020
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
I sincerely appreciate the Excellent Customer Service provided today. I appreciate the empathy showed to my current situation, and the assistance woth a resolution.
By IZINNA C C.
**UPDATE** After closing my account I was reached out to by a higher level manager by the name of Andrew. He called me to discuss my experience. Never have I ever been called by a manager of his level, or anyone who showed true understanding and concern for my experience. He reached out. We spoke on the phone for quite sometime and he listened, and I could tell he was genuinely upset about my experience and wanted to apologize, as well as attempt to correct the errors that were made. He shared my frustrations that I had called in. Then Andrew flat out asked me ‘If you had been told that this is what happened [point blank], would you have been understanding and okay with that explanation? Rather than having to speak with multiple people and being provided multiple pieces of incorrect information.’ The answer was yes. My main issue was that each representative I previously spoke with had a new explanation (excuse). Andrew resolves my issues. He regained my assurance with the company, and as a courtesy even gave me his direct information in the event I ever have a bad experience like this again. And you can believe I saved and took that information down! Thank you Andrew!! And cheers to continuing a long lasting relationship with the company! If it weren’t for you I’d still be looking back with frustration! ~~~~~~~~~~~~~~~~~~~ Horrible experience. Horrible customer service. Spoke with multiple representative and each one informed me of a new account under my name. Up to 3 different accounts. No one knew what was going on with my account. The card I had from day one was suddenly ‘invalid’ as it apparently hadn’t been activated. Representative who ‘activated’ my card when I called (the second time) had activated a different card that I never even had. And closed out the card that I did have and she was suppose to be activating. Huge mess. No resolution. Closed my account.
By Anthony
I believe the name of my representative that helped was Mary. But, as I've had a stroke, I'm not sure.! I'm sure that it is on record who it was and I just want to say that I wish I had a choice of platinum Stars to give! I would give five Platinum stars to this representative of your company! I was ready to cut up the card pay the bill off and we done with the build card. And I realize that it is actually Continental financial owns the build card now. I told her on the phone to let the boss know that she absolutely deserves a little extra in her paycheck.
By Tawana O.
Was directed to a supervisor who was better suited to answer and resolve my concerns....
By RICHARD R M.
Response from The Build Card· Nov 6, 2019
Thank you! I’m so glad our supervisor was able to resolve any issues. We will be sure to check with them to find out how we could have improved your experience with your first agent! Thanks for the feedback!
