Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
The Build CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 535 reviews with 5 stars · Clear filters
The build card is the best. The customer service person was very helpful and patience. Thank you!
By PATRICIA E N.
Response from The Build Card· May 23, 2020
Thanks for the positive feedback! We strive to provide exceptional customer service and appreciate your support.
Without a doubt the sweetest lady I have ever spoken to! Not only did she resolve my issue, but she explained on how I can change my username and password to prevent it from happening again. She even went above and beyond with getting me in a program to get caught up. She lifted a huge weight off my shoulders. I am so very thankful for her!!!
By ANGELINA W.
Response from The Build Card· May 18, 2020
What a great compliment! We are happy to hear you were taken care of and everything worked out for you. We will recognize this representative for her efforts in assisting you. Thanks!
The customer service was great today. The Build card helped me through some hard times. Thank you.
By Customer
Response from The Build Card· May 13, 2020
Thanks for taking the time to share your positive experience with us! We are here for you anytime.
Excellent service! Very friendly, knowledgeable and patient.
By DAMUS SMITH J.
Response from The Build Card· May 12, 2020
Thank you for taking the time to leave us such a nice review! We value your feedback and appreciate your business.
Morgan was great and was very helpful with getting me the information I needed
By SHAKEEMA S S.
Response from The Build Card· May 12, 2020
Thanks for sharing! We are so glad that you had a great experience with Morgan.
Very helpful
By CARRIE E W.
Response from The Build Card· May 11, 2020
Thank you! This is just what we want to hear. Thanks for choosing Build Card.
Easy to navigate and the customer service reps are friendly and courteous.
By MICHAEL Q.
Response from The Build Card· May 11, 2020
Thank you! We have made customer satisfaction our top priority, and appreciate your support!
Very professional in researching area of concern. Confident info given was what was in question.
By Kenneth
Response from The Build Card· May 11, 2020
Thank you so much for your kind words! We are glad we were able to assist.
