Great customer service
Great customer service, kind and considerate people , and buildable credit with credit increases that make this a great company and card !
By CHERIE A K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 535 reviews with 5 stars · Clear filters
Great customer service, kind and considerate people , and buildable credit with credit increases that make this a great company and card !
By CHERIE A K.
Customer service representatives very nice and helpful
By VIKKI V.
CUSTOMER SVC. IS GREAT. REPRESENTATIVES ARE HELPFUL, PATIENT, AND WILL DO THEIR BEST TO GIVE YOU THE CORRECT INFORMATION TO WHAT BUSINESS QUESTIONS YOU ASK PERTAINING TO YOUR ACCOUNT.
By WENDELL WILSON J.
I enjoyed this card to help rebuild my credit. I thought this card was paid off. In my record a zero balance. Today was my first encounter where I missed a payment. I received a call about the missed payment, but since Covid-19 I understood that customer service worked from different places and the call ended before the representative could explain my billing of the missed payment. I called customer service and was connected to a different representative that helped immediately. The representative was friendly and explained my billing. The representative even gave me some helpful suggestions to help avoid fees and missing a payment in the future.
By C W.
Excellent service
By ROXANNE T C.
Response from The Build Card· Jun 25, 2020
Thank you! It was our pleasure.
Very personable!
By BLAKE A F.
Response from The Build Card· Jun 25, 2020
Great! This is just what we want to hear. Thanks for sharing!
Very helpful and very friendly
By PHYLLIS G M.
Response from The Build Card· Jun 25, 2020
Thank you for taking the time to leave us such a nice review!
Customer Service was very helpful! My account was frozen due to returned mail (I didn’t update my address)...to two minutes on the phone to resolve and be able to use my card again.
By KIMBERLY D S.
Response from The Build Card· Jun 25, 2020
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you.