Best customer service ever I can always…
Best customer service ever I can always count on them for my credit card needs
By Mrs.Mccoy
Response from The Build Card· Oct 15, 2020
Thank you so much! We are always here if you need us.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 535 reviews with 5 stars · Clear filters
Best customer service ever I can always count on them for my credit card needs
By Mrs.Mccoy
Response from The Build Card· Oct 15, 2020
Thank you so much! We are always here if you need us.
Very professional and right to the point
By Ronald F.
Response from The Build Card· Oct 15, 2020
Thank you so much, Ronald! It was our pleasure.
My customer service representative, Melanie was great! She was patient, helpful, insightful, understanding, and professional. Too bad it’s not more professionals with her skillset because it seems during this era of this pandemic, customer service representatives aren’t like Melanie whether you’re on a phone or walking into a store. She’s an asset to any organization. I wish Melanie much future success in any endeavor she decides to focus upon. -Dion Franklin
By DION E F.
Response from The Build Card· Oct 13, 2020
Thank you so much for sharing your experience, Dion! We will make sure to share your praise for Melanie with her management team.
Courtney was the customer service representative who helped me and she was understanding and very helpful. Thank you Courtney!
By MORGAN N S.
Response from The Build Card· Oct 13, 2020
Thank you so much for sharing, Morgan! We are happy to hear you were taken care of.
The agent was very very helpful
By TY A T.
Response from The Build Card· Oct 13, 2020
Wonderful! This is just what we want to hear. Thanks!
Had a small issue where I made my payment but looked at the amount wrong and shorted it by $5. This caused me to receive a late payment fee. However after calling and talking with a very nice gentleman in customer service, I explained what happened and he removed the late payment fee. Thank you so much!!!
By ANGELA M T.
Response from The Build Card· Oct 6, 2020
Thank you so much for sharing your experience, Angela! We are happy to hear you were taken care of and everything worked out for you.
I really love the way the customer service is. They no how to help me . To get my goals
By MAGGIE M T.
Response from The Build Card· Oct 5, 2020
Thank you so much for your support! We are happy to hear that you are getting value out of your Build Card.
I love your customer service. I was unable to pay my payment this month and was told I could have a payment “Holiday” for this month I’m still in tears because I’m so grateful Beulah was the nice lady I spoke with And she was kind and helpful Thanks
By DEBBIE A D.
Response from The Build Card· Oct 2, 2020
Thank you so much for you kind words! We are so glad that you had a wonderful experience with Beulah.