Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
The Build CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 535 reviews with 5 stars · Clear filters
Very helpful and informative. Absolutely one of the best customer service reps I have talked to in some time! Thank you.
By LONI
Response from The Build Card· Feb 5, 2021
Thank you for your kind words! We are always here if you need us.
some one charged on my card without my knowledge or permission online for an app I don't have or use. The first CSR i spoke to said they had tried 8x to charge in January but was not approved. Not sure why but got an email stating my subscription was active and charged. Not sure why my card never notified me that something suspicious was happing to my account in Juanary. Had to call and report my card as fraud being made. Card has been canceled but not sure if the charges will be removed since I didn't authorize this charge.
By ALFONSO DE LA FUENTE J.
Response from The Build Card· Feb 5, 2021
Thank you for sharing this with us, Alfonso! We are always here if you need us.
Great service! This was the second time I called in and received service for my exact needs!
By JENAE
Response from The Build Card· Feb 3, 2021
Thank you so much! We are always here if you need us.
Tried adding my new bank account info but your alls system wont recognize the account so I had to call in to make a payment. Everything went fast only the wait time was long but over all 5 stars
By clinton T.
Response from The Build Card· Feb 2, 2021
Thank you for sharing your experience! We are happy to hear you were taken care of and everything worked out for you.
Pleasent reps. made my transaction easy over the phone. No hassle 👌
By N/A
Response from The Build Card· Jan 27, 2021
Wonderful! This is just what we want to hear. Thanks!
This young man was remarkable and showed empathy for my situation and resolved the issue quickly. He is an asset to your team.
By WILLIE R M.
Response from The Build Card· Jan 26, 2021
Wonderful! This is just what we want to hear. Thank you, Willie!
The representative was very nice and she attended to my needs in a timely manner.
By Toi
Response from The Build Card· Jan 25, 2021
Thank you! We will give a shout out to the employee who assisted you.
The cust rep - Alia was very helpful and explain why it might be a problem at this time with my payment not going thru as you all are experiencing system issue this week. I would like to thank her for her honesty. She did advise that, I can try again later and if the problem still exist, then I can call back and they will waive the late fee. Thank you Alia for your excellent cust service. Stay bless, safe and healthy.
By Gayle W.
Response from The Build Card· Jan 25, 2021
Thank you for sharing this with us, Gayle! We appreciate your kind words and will make sure to share them with Alia.
