Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
The Build CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 535 reviews with 5 stars · Clear filters
Representative was very attentive and efficient. Nice to have spoke to someone who sounded like she enjoys her job. Thank you.
By MARY I Y.
Response from The Build Card· Mar 22, 2021
Thank you for sharing, Mary! We will give a shout out to the employee who assisted you.
Build has always been great to work with!
By Wade
Response from The Build Card· Mar 16, 2021
Thank you for your support, Wade! We are happy to hear that you are getting value out of your Build Mastercard.
Excellent when I call they are nice and always respond proessional.
By SHARON S.
Response from The Build Card· Mar 16, 2021
Great! This is just what we want to hear. Thanks, Sharon!
I’ve had my build card for some time and have never had an issue. They even provide credit increases frequently as long as you request an update. Customer service has always been great with answering any questions or solving any issues.
By Pheebs
Response from The Build Card· Mar 16, 2021
Thank you for sharing your experience with us! We appreciate your support and kind words.
Great service. Very friendly. Jacky Rose was very friendly and helpful. I hope to visit with Jacky every time I call. Thank you.
By Gradey
Response from The Build Card· Mar 15, 2021
Thank you so much! We are so glad that you had a great experience with Jacky Rose.
Quick service
By MARYBETH C.
Response from The Build Card· Mar 15, 2021
Thank you! It was our pleasure.
Service rep was very helpful and informative.
By GEORGE L.
Response from The Build Card· Mar 12, 2021
Great! This is just what we want to hear. Thanks!
The service was fantastic, quick and she was so nice! Excellent customer service!
By Customer
Response from The Build Card· Mar 11, 2021
Thank you so much! We will give a shout out to the employee who assisted you.
