Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
The Build CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 535 reviews with 5 stars · Clear filters
I love my build card! I have had it for a while. Customer service is always so helpful and friendly.
By AMANDA M J.
Response from The Build Card· Jul 19, 2023
Thank you so much for the support! We are happy to hear that you are getting value out of your Build card.
My representative was amazing his name was Leo and he was patient, understanding, professional and knowledgable. He really went above and beyond to help me resolve my situation and in the end I was satisified. He made a hard situation a little easier
By STEPHANIE A W.
Response from The Build Card· Jul 14, 2023
What a great compliment for Leo! We will recognize him for his efforts in taking care of you. Thanks!
The customer service associate was very understanding. She helped me move my due date so I wouldn't continue to have a late payment. I wasn't aware I could do that.
By ELIZABETH S.
Response from The Build Card· May 16, 2023
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
My experience with my representative was great! Very professional also kind as well as handling my issue in a timely manner!
By MELISSA E P.
Response from The Build Card· May 4, 2023
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
THe attitude of listen clients requirement n help out with a positive responses
By JAMES C Y.
Response from The Build Card· Apr 26, 2023
Thank you for the kind words! We are always here when you need us.
Muy bien fueron contestadas todas mis preguntas.
By MARIA DEL HIPOLITO S.
Erika was so compassionate and caring. She understood my issues I was having trying to make a payment over the phone and it didn’t go through so I spoke with a representative and it was Erika. She was so pleasant and helpful…
By VICTORIA E R.
Response from The Build Card· Mar 20, 2023
Thanks for sharing this with us! We will make sure to share your praise for Erika with her management team. Thanks for choosing Build. We appreciate you!
Kimberly is the absolute best. My situation was resolved, effortlessly. She went over and beyond to help me with a situation that has taken 2two months. Yayyyy!!! Go Mz. Kimberly
By Marsha
Response from The Build Card· Dec 14, 2022
What a great compliment for Kimberly! We will recognize her for her efforts in taking care of you. Thanks!
