Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Open Box specializes in overstock products that come from major retail stores in the consumer electronics industry.We have been selling online for years now and have distribution channels all over the United States. We are on eBay, Amazon and many other online marketplaces.Our track record proves that we are customer-service driven and take care of those who order from us.We are located in the beautiful city of Loveland, Colorado.Feel free to come in and check out what we have to offer. Please contact us if you have any questions or concerns.Customer service is our number one priority! See for yourself.
The Open Box (the-open-box.com) has 113 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 73 reviews with 5 stars · Clear filters
The Open Box gets a 5 star rating from me and here's why... I originally purchased an item from The Open Box which I was not satisfied with. The item was "open box" as can be expected. It worked fine for a little while and then stopped working. I contacted The Open Box, which has a 30 day return period, and they made things right for me. I have since purchased another "open box" item from them and I have no complaints at all.
By Rob
Was very pleased with the entire purchase process, they provided me with a tracking number and the game arrived in excellent condition! Thank you Open Box for a excellent first impression! T. Franz
By Tyler F.
Nice prices, even nicer sales people answering questions on the phone. I'm a brand new customer, but always don't need "brand new" item prices!
By Richard G.
I ordered the last turtle beach headset in stock. I received my product in exactly a week. The headset is brand new, tested out, and came with all the important pieces. I saved money because they charge in the hundreds or more for this headset nowadays. Despite my satisfaction with you all, I’m still annoyed at USPS because they never bring it to my door even when I’m at home. I had to go and pick it up.
By Adaija L.
They are great to deal with.
By Jon H.
Fast shipping with great communication. 5 Stars.
By Ken R.
I ordered a 7 inch tablet case from The Open Box. It came damaged but the company was so nice to send me a replacement. They were great people to deal with on the phone and online. I would recommend them to everyone!
By Joshua M.
This website isn't one I'd heard of before so I was skeptical at purchasing an important Christmas gift in mid-December. I ordered an Amazon Fire 7 HD at a very good price and hoped for the best. Much to my surprise, the order arrived in 2 days, beating other things from Amazon and Target I had ordered the same day with comparable shipping cost. Christmas came and the item works perfectly, the box has a lone scuff mark which is hardly noticible and Open Box has a new loyal customer.
By Christopher G.
