Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
256 reviews
The CitizenrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Artisanal home decor with a soul and story, all Fair Trade guaranteed.
The Citizenry (the-citizenry.com) has 256 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 64 reviews with 5 stars · Clear filters
Loved vases - great value
By Mcg
Response from The Citizenry· Mar 10, 2026
Thank you for sharing! We love hearing how much you like the vases and that you found them to be a great value. We appreciate you taking the time to leave a review!
Great communication, very interesting products and gave enough information about them to feel good about the purchase. The product is beautiful, and I can't wait to shop here again. The Citizenry has items that I can't find around here and not everyone has.
By Mrs. W.
Response from The Citizenry· Mar 10, 2026
Thank you for the kind words! We’re so glad that the communication and product details helped you feel confident in your purchase. We also love hearing that the piece is just what you were looking for, and that you appreciate the uniqueness of our collection. We look forward to having you shop with us again!
The Peruvian blanket is beautiful quality
By Kate S.
Response from The Citizenry· Jan 11, 2026
Thank you so much for taking the time to share this feedback. We're so glad to hear that you're enjoying the blanket, Kate!
Nice plattform
By سيك س.
Response from The Citizenry· Dec 14, 2025
Thanks so much. We really appreciate the five stars and the kind words!
Excellent product and service!
By TRC
Response from The Citizenry· Dec 9, 2025
We love hearing this, Tracie! We appreciate you taking the time to share your experience, and thank you for choosing The Citizenry.
The sheets are so comfortable, I cant wait for the duvet cover and my new Fluffy insert.
By Pamela P.
Response from The Citizenry· Dec 2, 2025
This is wonderful to hear, Pamela! We love that you’re enjoying the sheets, and it sounds like your setup is about to get even cozier. Can’t wait for you to experience the full ensemble!
Excellent products. Easy ordering and shipping. I am a little disappointed that our blu slate pillow cases to match our queen set are waitlisted.
By Michael D.
Response from The Citizenry· Dec 2, 2025
Hi Michael, We’re glad to hear that you’re enjoying the products and that ordering and delivery went smoothly. That said, we understand it’s disappointing to have the Blue Slate pillowcases waitlisted when you were hoping to complete the set, and we’ve passed your feedback along to our team so we can improve inventory visibility and avoid situations like this in the future. Thanks for choosing The Citizenry!
I'm a repeat customer. I love the way the products are curated. Though I keep buying, I think even one lovely item, like the Hinoki mirror, can make a big difference in how you feel about your space. I also find the staff at the Crosby Street store so helpful, kind and knowledgeable.
By customer
Response from The Citizenry· Nov 13, 2025
We’re so grateful to have you as a repeat customer, and it’s wonderful to hear how much you’ve enjoyed the pieces you’ve brought into your home! The NYC Citizenry team will be so glad to know their care and knowledge made a difference, and we appreciate you for taking the time to share your experience.
