Easy to talk to
Easy to talk to, easy to set up and easy to walk through
By Megan
Response from Text Request· Jun 3, 2026
Megan, glad we were easy to work with! Please reach out to [email protected] with any questions.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 360 reviews with 5 stars · Clear filters
Easy to talk to, easy to set up and easy to walk through
By Megan
Response from Text Request· Jun 3, 2026
Megan, glad we were easy to work with! Please reach out to [email protected] with any questions.
Easy to work with and quick process
By Bryan D.
Response from Text Request· Jun 3, 2026
Thank you for this review!
Customer service is pleasant and patient and able to answer all of my questions
By Donna M.
Response from Text Request· Jun 3, 2026
Donna, I've passed the kind words off to our success teams! Thank you
If you've dealt with services like this before, you'll understand when I say, this was the first that didn't feel icky. 'no thanks, we wouldn't use that feature' and that was the end of the upsell. Was very pleasent. Interface is modern and fast.
By Jason
Response from Text Request· May 18, 2026
Jason, thank you for leaving us this review. I've passed your kind words off to our sales team!
customer service was friendly,engaging and well prepared to walk me thru setup
By Todd J.
Response from Text Request· May 7, 2026
Todd, thank you for leaving us a review!
We just started using this company and I am excited for the potential it has for our agency and communicating with our beloved clients.
By Julie Liz J.
Response from Text Request· May 12, 2026
Julie, thank you for leaving us a review! Please reach out with any questions.
Carrie was a rock star! got me from stage zero to compliant texting in 3 days when other companies were saying weeks
By Brian H.
Response from Text Request· May 12, 2026
Brian, thank you for your kind words. I'll let Carrie know she's a rockstar!
Profitable platform!
By Aamer R.
Response from Text Request· Apr 29, 2026
Thank you so much for leaving us this review!