Great customer service and quality…
Great customer service and quality product.
By Trent
Response from Text Request· Oct 11, 2023
Trent, thank you so much for this review. I've let the Success and Support teams know about your praise.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 360 reviews with 5 stars · Clear filters
Great customer service and quality product.
By Trent
Response from Text Request· Oct 11, 2023
Trent, thank you so much for this review. I've let the Success and Support teams know about your praise.
Easy to navigate. Did a similar text program before that had issues. Very easy to filter customers. Great customer service.
By Code N.
Response from Text Request· Oct 9, 2023
Thank you for taking the time to leave us a review. Glad that our customer service has been a help!
I can send text messages from my laptop. great
By Lillian V G.
Response from Text Request· Oct 9, 2023
Thank you for leaving us a review
Fast service
By Alex
Response from Text Request· Oct 3, 2023
Thank you for the review! Glad you enjoyed a quick process
Our branch just started using Text request less than a month ago and I was having technical issues and could not resolve them on my own. My support rep helped resolve issues asap and communicated with me the entire time (even followed up after it was resolved). I highly recommend them!
By Allen
Response from Text Request· Oct 2, 2023
Allen, thank you for taking the time to leave us a review. We hope that no other issues come up, but if they do, we are eager to help you and your team.
Coming from being a Zip Whip customer, Text request is not user friendly. It is a lot more steps and we have been having issues with it since we started with it last week. Group messages are a little difficult to put together. The only thing that was easy was transferring the info right from zip whip to text request.
By Age-Less M.
Response from Text Request· Sep 27, 2023
Thank you for taking the time to leave us a review. Sorry that you find us not to be user-friendly. We do have a few more dashboard views that you might like more: https://help.textrequest.com/message-views Please let us know if you have any questions.
You are very easy to deal with. Somtimes for me, email or text is the easiest since I am on the phone so much.
By Jessica
Response from Text Request· Sep 21, 2023
Thank you for taking the time to leave us a review.
Great old fashioned personal, attentive service.
By Trust me, I'm a D.
Response from Text Request· Sep 14, 2023
Thank you for taking the time to leave us a review. Glad to hear you've experienced great service.