Terra KaffeReviews of terrakaffe.com

Shipped quickly, packaged well, easy set up. Only issue so far.I wish it would make stronger coffee.I've had a conversation with customer service and they've helped me tweak it.I think we're getting close. I use my machine primarily for drip coffee. I especially like that It's hot and really like the rinse feature. JP

First of all, this is my first Super Automatic Coffee machine, I never thought about getting one and got a TK-01 second hand, probably from a second hand user that was frustrated, I contacted Customer service without expecting a lot since there were a lot of bad reviews. This being said, I was really surprised of how quick their response was, I was immediately on the phone with a representative that walked me thru some troubleshooting steps and I had to send the machine for a repair, I understand how frustrating it should be to buy an expensive machine just to get it repaired afterwards, but that was a year ago, the machine came back quickly fully functional and has been like that for 1k+ beverages after that, I do take well care of the machine, descaling and cleaning every week. Talking about TK-01, it's a messy product, requires a lot of cleaning and maintenance but it completely changed my routine for good and saved me hundreds on coffee shops. I'm upgrading to the TK-02 once my TK-01 stops working but it haven't done so, customer support has been excellent at least for me and I only give 4 stars since I had to send it for repairs once.