TerminixReviews of terminix.com

The most disingenuous company. They will take your money and then hide behind "that's a different entity" or "its a franchise" or "that is a different department." GO WITH A LOCAL company with a decent rep - NOT Terminix

If you don’t want to be swindled, don’t give Terminix your money. They hang onto your money whether they provide the service or not. We paid them our annual premium in March 2021, however we sold our house in June 2021. In June 2021 they promised a prorated refund for our unused service, but have never sent the prorated refund. I called after thirty days and spoke with the branch manager, and he said the refund would be sent out at the end of that week. This is the passive-aggressive tactics this company uses – promises something they don’t intend to deliver. I’ve called many times after that and spoken with various customer service representatives, who always make promises, but no one ever calls me back or issues the promised refund. They only return phone calls when they think you are a new customer, naive enough to give them money. There are other pest services out there – my review: find a trustworthy one you can trust with your money, not a deceptive one like Terminix.

I wanted to maintain coverage, but since our house was for sale, I asked about refund policy. I renewed our termite plan with the assurance that I would get a pro-rated refund for portion not used. When I called to ask about the refund, they told me that there would be no refund. In other words, the representative lied to me. Even when we had coverage, the inspectors would show up early and just expect someone to be there even though there was an actual appointment time. I regret not choosing another company.

I’m sooo frustrated! this is the worst company ever! we had the terminix workers putting the tend in my house, and the day after when they were removing the tend the ladder fell on my new Maserati, leaving a big dent, they didn’t tell me anything about it. but I saw the accident in cameras, and I have the video . The worst part is now they are ignoring me, and they don’t want to pay the damages, I have process it with my lawyers, so annoying!

Booked an appointment and had to Prepay. Was given a 5 hour window between 8am and 1pm. It is now 1.30 and no show. Have called the number to be told they can’t reach anyone to find out where they are and they will come back to me when they can. When I questioned whether that would be minutes or hours I was told no time frame could be given as it’s a different department. Very unhelpful and dismissive. Will now look to get a refund and get a decent company out. Only reason we used them is the council said they were their contractors - should have known better.

Had Terminex out on 8/26 for yearly termite inspection. Tech told us we need a dehumidifier for moisture in the crawl space under the house. Also said we needed an exclusion service for rodants. Said the exclusion was wrapping the bottom of the house to help keep them out. I said no with the dehumidifier because we don’t go under the house & check anything. We have a sump pump which pumps the water out we don’t need the dehumidifier. Tech kept saying we have moisture from the air conditioner at the front of the house. That unit is behind the house. All the pipes are wrapped. He kept saying they would put the dehumidifier on wood platform. I did sign, took $500 deposit & they will bill me for rest monthly. I asked for a copy of the papers, said they will be emailed to me. I said I don’t have a printer & I was off work until the following Monday to print. I was not gone on 8/27, my husband got a call from our regular service tech & said he will be out on 9/4 thinking it was our regular service. Tech did show up on 9/4 & all he did was put the bait traps around. Told my husband he did the exclusion service. When I saw that when I got home I texted the Tech that was out on 8/26. I told him what was done & he said that was the exclusion service. I said why would I pay $900+ for bait traps when our quarterly service is only $79. I said I would pay for regular service & wanted my money back for the exclusion service. I also told him I’m still not sure about the dehumidifier. The more i thought about it, I called our plumber about the dehumidifier Terminex wants to put under the house. Our plumber said absolutely no. The crawl space is stone & not cement. On 9/13 I called Zach back & told him I didn’t want the dehumidifier. He got his supervisor on the phone with us & said they will be out on Sept 17 to talk to both of us. I said I worked until 5. Than he said the 23rd. I said that should be ok since it’s the day after my surgery. Said they would be out in a he morning. No show on 9/23, checked my acct with Terminex said they were scheduled for the 17. No show on the 17th. In my he mail on 9/23 we got a letter from Terminex for the financing through Service Master(SMAC) I called the number on the letter to see what was going on. Terminex has withdrew the $1500 for the dehumidifier & I still owed them 443.40. Plus what was put on the credit card of $500. In the mean time I got an email on 9/19 the exclusion service was canceled. I have been calling Terminex since 9/14 about getting my money back. No one is calling me back. All the customer service people have been very nice except yesterday I had a very rude gentleman, would not give me his name. He said I have been calling in & will not do anything for me. Said the supervisor are working out in the field & only in the office once a week to do calls. Yesterday a tech showed up to do our regular quarterly service. I had changed the service to Nov. I would not let him do anything & told him I better not be charged. That’s when I called in to the 800# & had the rude customer service rep. Friday 10/22 I called my credit card co & put a dispute for non service. I had my $500 back over the weekend. I know it’s provisional credit. Still working with SMAC. Payment was due yesterday & they have no grace period. This is going to hurt my credit score. We have been customers of Terminex for over 30 yrs. Going to cancel once this is taken care of. I’m out $443.40. I filed with BBB in TN (home office), yesterday with Attorney Generals office.

The back office team at terminx are useless. Communication on progress is not existent. The team fail to keep you informed of progress and It can take weeks/months to make any progress.

OH my goodness this is the worst Company and the customer service ie terrible. I called for an inspection. The inspector came out an (7bedroom/ 2bath house )he went in 3 rooms. Scheduled for the treatment later that day. The technician show up never treated the whole house didn’t even treat the rooms the inspector went in. I call to complain and was connected with the area manager, and he was extremely rude to me and my tenant(who was also on the phone). He stated to me no customer is going to tell them how to do their job. I explain to him what happened he said well after the technician got there he might have felt all the rooms didn’t need to be treated. That they don’t treat the whole house!!! So I paid for 1bedroom, A bathroom and a kitchen. He said he would cancel my service and refund my money. Hung up and I called Orkin they came out the next day. They did a through inspection, offer better service way more professional. And there is not ONE DEAD ROACH from the terminix technician spraying the day before. They NEED TO BE TERMINATED!!!!! Fayetteville N.C