TerminixReviews of terminix.com

Horrible customer service and work !!! From sales rep (James) to the actual workers (Antonio). I hired them for rodent exclusion service , but they did not complete their work and gave me an excuse that a separate contractor would come to finish covering the roof vents and other roof work, which was part of the contract. It has been almost 4 weeks and several calls later, they just have excuses which they tell you on your face with no shame. I won't recommend their services to anyone !

TERRIBLE. I wouldn't recommend or use

We recently hired Terminix in Kelowna to spray a wasp nest near our back door. The wasps were just as bad a few days later. They say they are guaranteed but when we called the dispatcher no one came back or even returned our call dispite all the false promises. Very disappointed, we then tried a local based company and received much better service and communication.

Terminix is a horrible company - AVOID them at all costs! First, their services themselves are a bait and switch. I was told I would be getting an acre of coverage for my wooded property, but when the technician arrived he refused to do the long drive that I specifically confirmed would be covered when I signed up with them. He told me he didn't have enough poison. He spent 10 minutes max barely walking around the perimeter of my house, then left. He didn't cover even remotely close to an acre, or the areas I asked him to spray. So I canceled over the phone, and via text. Then I had a person show up for a tick service, who I specifically told not to come days before. I relayed to him via text that I had canceled the service. Instead of responding, he showed up at my house, rang the bell, and billed me for an hour of service he never performed. I caught him on multiple cameras around the property and he did not spray the grassy areas of the house, and was only there for 5 minutes. So I called and they promised to refund the money and cancel the service, seeing as I texted him and caught him on camera. Perfect. Except, two weeks later I noticed the charge was still there and so I called back, and they told me it was denied because they are going by his false service ticket and there was nothing I could do - despite the cameras and texts. They had already promised me a refund, and went back on their word, again. I have canceled over the phone with them verbally and via text, and they continue to send people to my house and attempt to charge my card. The last time I spoke to them they told me the only way to fully cancel was to call "retention" and wait on hold for an hour, because they are overloaded, and ONLY then will I be able to cancel my account. I do not have the time for this - I have told them to cancel over and over, via both phone and text. If they show up again I consider it trespassing.

Didn’t show up for an emergency appointment that I made. I had to scramble to find another company on a weekend to service the rental home.

LAME. Trust the other negative reviews. They never diagnosed my problem. They assumed it was carpenter ants, but it was termites! Also, it was always a finger pointing game. "These are not termites. You need to contact your pest control company." This is not the 1st time this has happened to me by Terminix. Years ago, they didn't claim anything and I had a contract with them! I'm trying to figure out why was I ever paying them if they are not going to do anything about it, but send a few techs here and there just to diagnose the problem wrong in the first place. Myself as well as my office manager told them several times, over and over again, that we strongly felt like the problem was not carpenter ants, but that is literally all we got from Terminix, which was wrong anyway. Cancel your service now, before you have to deal with the headache of company not really wanting to do there job! Even if you get a business card from a specific tech, they more than likely will not return any of your calls or emails, which means you'll have to call the general customer service line and all they can do is pass the message to whomever your tech is. Beware. I was paying at between $350-$375 for the annual contract for years and not once did they help me with my termite problem. As you know, it cost me a lot of money to fix myself. Finally decided to change companies. If you value customer service, do not sign with this company.

We contract for one price and the rep did a bait and switch and said we order something we did not. We have a copy of what the price was to be. Then they want to charge over $1000 for a cancellation fee for their lies .

Absolutely horrible customer service! Tried to schedule & the technician never showed up or called. And had to call customer service 3 times to even get a response. It is a joke! Do not waste your time. Will use someone else.