TerminixReviews of terminix.com

We paid in full for the ultimate protection from Terminix in Lagrange Ga. I called them this morning to get someone out today as the Ultimate guarantee states they would do and the employee that sold us this lie promised us. We have ants everywhere on the walls ceilings windows in my bed all in my kitchen bathrooms this is unacceptable from terminix. I spoke with Scott in Lagrange I asked for his boss he said his boss was sitting next to him listening. Obviously there are 2 able bodied employees of terminix doing nothing sitting inside the ac when a paid customer has an emergency they don’t care. They get paid for false promises and lies and doing nothing! DO NOT BELIEVE ANY ONE FROM TERMINIX . DO NOT CALL THEM CALL ANY OTHER INSECT PEOPLE . I AM HAVING TO CALL ANOTHER ONE AND THEY ARE COMING RIGHT OUT. I WILL SEND MY BILL TO TERMINIX BECAUSE THEY ARE LIABLE FOR ANY DAMAGE DONE TO MY HOME BECAUSE OF THE INSECTS.

THIS BUSINESS IS HORRENDOUS. MY 83 YR OLD DAD HAD A 4 HOUR WINDOW TO WAIT FOR AN INSPECTION- RAVEN VA. NO CALL AND NO SHOW FROM THE TECHNICIANS IN RAVEN, VA- KEVIN AND CONNER; NO EXPLANATION FROM CUSTOMER SERVICE CALL CENTER IN GEORGIA. A MGR REFUSED TO TAKE MY CALL. THIS PLACE IS ATROCIOUS. STAY AWAY!

A Terminix vehicle with the driver named John truck #825702 was blocking my driveway. He saw me get into my vehicle; we made eye contact. So, I assumed he would move so I can back out. Well, that was my first mistake apparently. I honked my horn twice to have him back out. He did not move. I got out and knocked on his window. He rolled down and proceeded to scream at me to not come at him this way. Then he got out of the vehicle and said he was not moving. I told him that I was sorry I knocked, that I did not bang on it as he accused me of. I said I honked twice but he responded that he did not hear me. Seriously? My horn is 2 feet from your door! He had a chip on his shoulder, this had nothing to do with me, but he decided to take it out on me. Then he proceeded to call me a fat white woman. Lord, here we go with the fat remarks! Now my neighbor did not hear this going on, but I have reported it to him, my retirement community and the police. You do not need to come out of your vehicle to verbally assault anyone who just asked you to move. I don't get it. He continued to argue even when I apologized. This is wrong. I was not being a Karen. I just wanted to go to my appointment. AND I am 60 so who cares if I am fat or not. Just move your truck for Pete's sake. That's all you had to do. Why the drama? Why the name calling?

The branch in Palestine Tx happily took our money back in Feb to do a lot of work at a rental property. We live 2 hours away and trusted the house hold brand to honor the contract and do their job, especially when we got an email saying the work was complete. Lo and behold, we get there sometime later, and NONE of it was done. We had Terminix send out their own inspector who confirmed none of the work was done as well. So now we are in June telling corporate about this, and asking them to start the 1 year warranty WHEN THEY ACTUALLY DO THE JOB. Corp says no, the warranty starts at the contract date. Michael, the manager at the branch in Palestine Texas, was supposed to call us 4 times at this point and explain why his employee committed fraud and put them in breach of contract. It is now July, and we STILL have not heard back from him, nor has the work been completed or our money been refunded despite our demands. On top of this, we were told by customer service that the regional customer service person was supposed to reach out to us last month--guess what? Nothing. We haven't heard crap from anyone at Terminix corporate. They have stolen our money and committed fraud by saying the work was complete. Do not under any circumstances us this brand for any reason. Their corporate offices are completely useless and will do nothing to help you. They cannot offer refunds or supersede the local branches, even though they said they are not franchises.

I was moving and called Terminix to cancel services. My sister was moving into my home so I told her to call Terminix to start her own service with them and she did. Fast forward two months later, Terminix text me to let me know they were coming to spray the next day. I told them I cancelled my service and to cancel the appointment. They said they removed me from their schedule but they still showed up to spray the next day. No one was home (I didn't live there and my sister was in the hospital giving birth). Mind you, Terminix came to the house two weeks prior to spray under my sisters contract. Long story short, they sprayed the same house twice within two weeks even though I told them not to come, and my sister paid for her service and now they are trying to charge me for the second spraying. They will not budge on the second charge. Ridiculous!! I will never use them again or recommend them again to anyone.

As a new client calling in for the first time tonight, I was shocked by the level of unprofessionalism. The agent I spoke with was incredibly rude — she placed me on hold without asking for my consent, then abruptly said, "I'll transfer you," without even explaining why or giving me a chance Took screenshots of the call,I called again to report the issue and spoke with Thaz, and took down my information for a supervisor to call me back within 24hours First impressions matter — and unfortunately, this one was very poor.

My mother was very recently moved to an assisted living center/memory care unit, so naturally we are working on selling her house. Had to call Terminix to (1) make sure there were no outstanding obligations and (2) cancel any further mailings or phone calls. I've had an easier time canceling gym memberships. The guy I spoke with was extremely pushy with his sales pitch to the point of being a rude little jerk and telling me that I should be talking to my realtor before canceling service. Given the situation, this was completely unnecessary. Terminix needs to teach their sales team some discretion.

I am writing this review about a recent service I have acquired with Terminix. I, along with other individuals residing in Pomona, purchased one of your plans for $282.42 one time, with a 30-day guarantee service to eliminate the roaches, which is a lot for us living on social security. Regrettably, we are facing a severe infestation in our home. We tried to get rid of it ourselves, but were not successful. So we decided to go with the so-called professionals, Terminix. The first day of service on June 5, a Terminix technician inspected our home and offered an alternative solution by switching to a monthly service plan and not going through the proper channels to contact the branch office in San Bernardino because they would charge more. I thought the gentleman was being disengenuous and dishonest. After he finished the first treatment, which was less than 15 min., he advised me to schedule additional treatments before the 30-day guarantee is up. I called for three more services because we still have more roaches in our home than ever, as though no pesticides were applied or even traps left to get rid of the pests. What did I pay for $282.42?, and is this a ploy to change our plan to a monthly with Terminix on top of $282.42? We still see hundreds of them in the kitchen sink all over the house, with no relief from the infestation. Furthermore, it is a hassle to assist the senior citizens, one individual who can hardly walk let alone remain outside the premise for 2 hours. The last treatment, they didn't even spray, and once again, the technician further reiterated that we should switch our plan to a monthly one, which we couldn't afford. I truly believe pest exterminator services such as Terminix can control the infestation with one visit. It's the monthly subscription they want you to continue paying. Enough of this nonsense. I requested a full refund of my money but to no avail. I will further post a detailed review on every social media platform and report Terminix to the BBB as a very unsatisfied customer. And, I will not stop until this complaint is satisfied. Terminix should resolve this issue in the most effective and timely manner.