TerminixReviews of terminix.com

I recently had an appointment scheduled with Terminix for a termite inspection, and unfortunately the experience was disappointing from start to finish. My wife booked the appointment without realizing it wasn’t with our usual company, BugCo, so I rearranged my morning and was late for work to be home for the inspection. When the technician, James, arrived, he immediately declined to perform the inspection because our home has a shared wall and they wouldn’t be able to sell us a termite treatment. The appointment was only for an inspection — nothing more — yet the service was refused simply because there wasn’t an opportunity for a sale. After waiting and losing work time, being turned away for that reason felt unprofessional and frustrating. This experience made it clear that Terminix prioritizes profit over service. Even a basic inspection wasn’t worth their time unless it came with a guaranteed sale. That’s not the kind of customer care homeowners should have to deal with. Because of this, I won’t be using Terminix in the future, and I can’t recommend them based on this interaction.

Never use this company! Terminix is a call center for local offices and they have no control over the local office. I paid the local office $750 to remove birds from a vent and when they showed up after the estimator wrote up the job he didn't even bring the ladder required. The job had to be rescheduled for a couple of days later but they did not show up or call me. I called them at the end of the day and they didn't even know the job was scheduled or not complete after the first visit. I immediately asked for a refund. It has now been 3-4 weeks later and I am still getting the run around about my refund. The main office escalates and nothing happens. I talk to someone and they say they will do something and call me back and they never do. I call them every 2 days and it is the same story. I am now reporting them to the BBB and the attorney general. This is ridiculous. Use anyone but this company. UPDATE: Terminix responded to one of my other reviews and asked me to send me all the details of the issue. I did so and have not received a response from them in 3 days and counting. I am thinking they wanted to have the appearance of resolving the issue.

Horrible company ! They lied when I was cancelling them, saying I couldn't cause of a "one year contract". I called them out on their BS, and still cancelled them. Then they charge me for the next month, and once I told them it was cancelled they still didn't want to refund me. So I had to call my credit card company and dispute the charge.

Horrible customer service. They don’t show up when they’re supposed to and don’t bother to let you know they aren’t coming. Good luck calling to get it resolved because they are incredibly rude as if it’s the customer’s fault that they don’t do their jobs. A customer service rep by the name of Chris, who refused to give me his last name, was incredibly rude. He put me on hold yet was actually listening to the conversation I was having that I thought was private. They were extremely nice and reliable when they signed me up for thousands of dollars worth of services but after they got my money, that was the end of good customer service. I wouldn’t waste a cent on this service.

I was disappointed with the service I received from Terminix. This was a commercial account. Terminix was contracted to provide monthly service. I never received the service reports so I never knew if there was pest activity, what the technician did, or if new chemicals were used. When I brought this to the attention of the corporate office ( there is no local branch, So there is never a manager or anyone familiar with your property to talk to). I was sent the service reports and everyone of them was identical they looked like copies with different dates, They had the same misspelled words. The straw that broke the back is when I had them take care of a bees nest. Every time I called they made it seem like they were going to be out the next day. It took 6 weeks and 4 phone calls and emails . They never got the bees nest. I had to call another company. I fired Terminix I told them i didn't want anymore service, and they still sent me the next months bill which I refused to pay since I had fired them the month earlier for terrible service. Now we are fighting over a $118.36. I will never hire them again and I suggest you think otherwise.

From day one dealing with Terminix has been a nightmare. They hired a 3rd party company who blew our electricity numerous times eventually resulting in having to have an electrician come out. They left things in the attic on the floor of a bedroom and when the assistant manager of Terminix promised to put the things back he never showed. We still had mice issues probably because Terminix only came twice to address the issue and then always failed to come back. They failed to check the traps leaving possible rodents dead inside for months. The assistant manager tried to gaslight me about our prior communications but I have text proof. And the worst part was another company because of who Terminix hired tried to place a lien on my house even though Terminix was paid in full. DO NOT HIRE THEM!

If I could give 0 stars, I would. I was a loyal customer until they completed an unsolicited inspection and claimed I had subterranean termites- something I later found out I never actually had. At the time, I already had an active drywood termite contract with them. Because of this, my actual drywood termite issue went untreated for an entire year before I realized what had happened. Trying to speak with management has been incredibly frustrating. They don’t provide direct contact information and instead route everything through the main Terminix number, which makes it difficult to get real support, accountability and follow through with complaints. I’m still trying to get my money back after being misled into paying for an expensive service I didn’t need. Overall, this has been a very disappointing experience- poor customer service and a lack of transparency and honesty.

!Beware! I recently purchased a home in a senior community in central Florida. We had the home inspected by Terminix for our VA loan. The inspection report was clean. Four months later, and I find a rat in my driveway. A week later, the inspector comes out for the routine inspection. Amazingly, a decaying rat is found in my attack. Interestingly, there were no other visible signs of any rodent activity in the house or attic. Nor, do any of the neighbors report any sightings. Not a single dropping!(The inspector even had me come up to attack to observe the carcass.) Further, the dryer duct had been ripped out. The inspector said that this was where the rats were getting in. The attack had been inspected by a whole home inspector and the vents had recently been cleaned. There were zero reports of any issues. However, the Terminix inspector insisted that the rats would shortly be eating through my roof and wiring. Of course I panicked, and called my husband who was in another state. He trusted the inspector (Salesman) and his presentation. The inspector then had be sign a hastily presented contract in my husbands name, ran his credit and had me sign my husbands signature to complete the contract. The contract was for $10, 000! We are senior citizens and are too trusting. We subsequently did a little research, and discovered that pest control companies have been running scams to trick unsuspecting home owners into expensive whole attic insulation remediation. You can’t get the local Terminix office by phone, so I drove over the next day, and had the contract rescinded. The office manager, Travis, denied that a rodent would be planted in our attic for $10K. I said that I couldn't imagine a rodent infestation with no signs of droppings. He did insist that another technician should come out to repair the dryer vent hose. I followed this individual up to the attic to where I could see. He didn’t go anywhere near the dryer vent hose but to the back of the attic. He said he could now see 30 rat tunnels and dozens of packets of rat poison. (The previous “inspector” said there was two packets of poison and no observable droppings. Suddenly, I have rat droppings.) This guy didn’t even go near the dryer vent hose and just remarked that it didn’t properly fit to begin with. This would have been reported on our home inspection. I have photos from the inspection, I can’t believe I was dumb enough to let these scammers back in my home! Undoubtedly, the second individual was there to plant the feces that didn’t exist the previous day. He now showed me evidence of a rat dropping! I’m going to have the attic inspected by a reputable company before moving forward. I thoroughly believe this company is scamming old people and planting evidence to support it. !Beware!