Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
26 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
tensordock.com is listed under IT & Communication.
tensordock.com (tensordock.com) has 26 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Showing 25 reviews with 1 star · Clear filters
I am having trouble with my account and haven't received a response from support. I added $10 to my account, but after an invoice for $6 was processed, my account was blocked for 'insufficient funds.' I contacted support to ask why this happened, but I received no reply. I added another $10, and the exact same situation occurred again. Sorry...Go elsewhere
By Andy V.
I spun up VMs on TensorDock and immediately got “VM is not accessible / SSH connection likely inaccessible.” There was no usable service — no SSH access, no ability to run anything — yet credits were deducted as if everything was working. VM IDs: f566ca09-d219-4825-8b0a-1254894855a6 and 6895d843-a2d2-4f73-bf02-d0b545b4815f (total charged ~ $5.14). I contacted support and provided details/screenshots, but the experience was extremely disappointing due to the lack of timely human follow-up. The AI agent acknowledged that inaccessible VMs should be eligible for compensation, but my case still wasn’t handled promptly. If you’re considering this platform, be aware: billing can continue while the VM is inaccessible, and resolution may depend on support responsiveness that I did not get.
By Gustavo F.
What a trash service! Waiting more than 90 minutes to activate the deployed server and still nothing. support is inexistent! Do not waste your money . What a joke ! AVOID AT ALL COSTS
By Kevin S.
Have been scammed $5. DO NOT use this service at all costs.
By Alper V.
lots of downtime with no response whatsoever from customer support, avoid.
By Dean
Trying to remove my payment method and delete my TensorDock account was unnecessarily difficult. There’s no quick or clear way to do either, and the support team never responded to help resolve the issue. Overall, the lack of basic account-management options and the absence of support make this service impossible to recommend.
By Nemo C.
GPUs crash all the time, cannot restart the GPUs, I tried contacting their customer support, and they NEVER reply. Avoid at all costs
By Manuel Concepcion B.
AVOID THAT SITE ! ITS NOT WORKING SUPPORT ARE NOT WORKING SO IF YOU ADD MONEY STILL WORKING BUT SERWERS AFTER 1-2 DAYS ARE DONE SWITCH OFF ETC SO YOUR MONEY IT WILL BE THERE STOCK WITHOUT SERWER !!! AVOID EXTREAMLY!
By ADAM
