Locked out of £224.82 in credits – Broken website and impossible to cancel!
I am a VIP member with JustFab and currently have 6 credits (£210) plus £14.82 store credit sitting in my account. For weeks, I have been unable to use any of this because their website consistently shows an "error" message every time I try to browse or checkout. I have emailed multiple times with screenshots of the errors, but I only receive generic, automated replies. It feels like a deliberate "subscription trap" to stop me from spending the money I’ve already paid. To make matters worse, it is nearly impossible to cancel the monthly payments. They use a Continuous Payment Authority (CPA) that doesn’t show up in standard "active subscription" lists on banking apps, making it extremely difficult for customers to stop the £35 monthly charge. I have now issued a formal Letter Before Action and reported the company to Citizens Advice (Ref: CCA-7215455). I am demanding a full refund of my £224.82 balance as the service is unusable. Avoid this company at all costs—they make it easy to take your money but impossible to use the service or stop the billing!
By Lisa Wyn H.