Used SnagIt app for many years…
I used your SnagIt app for many years during my career. When I fully retired, I no longer needed it and that's the only reason I no longer have it. Your customer support folks are lovely, as well.
By Deb
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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395 reviews
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We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
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I used your SnagIt app for many years during my career. When I fully retired, I no longer needed it and that's the only reason I no longer have it. Your customer support folks are lovely, as well.
By Deb
It has never failed that I have not gotten the correct answers to any (and all) of the questions I've had over the years. TECHSMITH IS #1!!!!!
By Tom Sven L.
The technical support representative with whom I chatted (forgot his name) was great. Very helpful and patient.
By Clifford
I was very happy with the prompt and helpful service that fully fulfilled my expectations
By Marteinn Steinar J.
Resolved my issue
By Gail
Thanks again
By Doug
Answer timely
By Avaughan
I’ve been using this product happily for so many years. I had some medical problems for most of a year and my license had expired, when I called to renew and explained the situation, the company rose to the occasion to help me through any hurtles to keep my new subscription under my existing long standing license. They didn’t have to do that, but this is the integrity of this company. Above and beyond! Thank you again!
By Robert