Saturday, November 7, 2026 · Customer reviews of US businesses
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395 reviews
TechSmith CorporationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 71 reviews with 1 star · Clear filters
No upgrade path for users who bought stand alone licenses.
By James
Response from TechSmith Corporation· Oct 14, 2025
Thanks for your review! While we don't offer direct upgrades from perpetual licenses anymore, we do have regular discounts for users looking to get the newest version. Our Cyber Monday deals are just around the corner!
After years of selling perpetual licenses with maintenance plans, the reason I bougjt it, TechSmith moved to an opaque subscription model. Customer support ignored clear questions, replied with empty phrases. Another U.S. company putting profit over trust. The software was not the best in class, but the company’s attitude clearly converts customers into losers.
By GS
Response from TechSmith Corporation· Oct 14, 2025
Hi Gabriele, Thank you for your feedback. I understand your frustration with our transition to a subscription model. We're moving to a subscription-only model for Snagit 2025 and Camtasia 2025 to provide more continuous innovation and release new features as they're ready, rather than waiting for major annual releases. We're offering a significant discount for existing customers with active maintenance agreements to thank them for their loyalty. As long as your maintenance is active, you'll receive a Business License key for subscription access to the latest version at a savings of over 60% compared to a new subscription. You will always have access to previously purchased perpetual versions of our software. However, version 2025 does require an active subscription to use. I apologize if our customer support did not answer your questions clearly. We're committed to putting our customers first and I'm sorry we failed to do so in your case.
No resuelven mi problema desde Mayo
By Xochitl
Response from TechSmith Corporation· Oct 8, 2025
Hi Xochitl, We are very sorry that we were unable to resolve your issue. We will be processing a full refund for you. Lamentamos mucho no haber podido resolver su problema. Le procesaremos un reembolso completo.
I bought the lifetime version, when they were going to change it I contacted them, they assured me that I would not have any problems, only that there would be no update, but I could continue using my version, they deceived me, I feel injured and harmed, because now they are changing what they said and are pushing me to a free version when I paid for a lifetime one.
By Suemar S.
Response from TechSmith Corporation· Oct 4, 2025
Hi Suemar, I apologize for the frustration and confusion this has caused. I want to personally assure you that your lifetime license is secure and you have not lost the software you paid for. Your original purchase of Camtasia v24 is a perpetual license that you own forever. The complimentary maintenance that was included gave you a free upgrade to our new version, v25, but does require an active subscription to continue using. What you were originally told is still true—you can absolutely continue using your perpetual version. Your v24 license has not been changed. I will be following up with you directly via email momentarily with detailed instructions on how to download and activate your v24 license. I apologize again for the miscommunication and thank you for being a customer.
Long time SnagIt user. Love the software. But Techsmith have just changed their pricing model to subscription, meaning unless you pay the arbitrary sum they demand every year, your access to the product ends. Don't bother.
By Marcus C.
Response from TechSmith Corporation· Sep 24, 2025
Hi Marcus, Thank you for your loyalty to Snagit and for sharing your honest feedback. We've switched to a subscription to provide you with more frequent updates and new features, rather than holding them for a single major upgrade each year. This also ensures you have our full support and guaranteed compatibility with OS updates. Importantly, any version you purchased with a perpetual license is yours to keep and will continue to work. The subscription is for receiving all new versions and ongoing improvements. We're sorry for the frustration and appreciate your years of support.
I have used Snagit since 2021 and have been a really happy customer - until the new license model was introduced. Until then, I would install the software, and basically be ready to use it with no issues until a new version arrived. I often work on projects on temp devices, so the way i used it is that it was installed on my two primary devices (A Windows workstation, and macbook laptop). When working on guides etc on other devices, i would use the "old" version. And on every upgrade cycle I would upgrade, and then bump my primary devices to the new version. Worked great. On completion of projects, the software would be deleted. On two many activations I could simply reset the activation count on the legacy versions, but my primary devices was always ready to go. Then came the subscription version - ohh the joy - now one license can only be signed in at a time. So if i work on my workstation then i have to sign in - then i move location and use the laptop and needs to sign in again. Moves back to my workstation - and would you know it - I have to sign in again. Annoying - but workable. Then when I have a test device, I can sign in again on those, however, since it can apparantly only be used one place at a time, this will now sign out my primary devices. So the alternative? I bought a secondary subscription on another mail. This now caused that I need to play around with two different accounts, depending on the device i'm on - and remember - I have to recall the different passwords every time i use the device. But are there an alternative? Yes, yes, there are. I could buy the teams version, which conveniently is priced at 10 Euros more for each seat - and with the added "advantage" that each seat only covers one device. So that would require me to buy 3-4 seats - which is about 200 Euros per year. The software is great, and I don't mind paying for it, but to me, this is a huge annoyance. The most annoying part is that snagit is still the best tool for my uses, but the endless signin cycle is so annoying that i have decided to go for alternatives. bottom line: 5 starts for the developers for at great product 1 star to management who decided that a new subscription model was a great way to increase profit and annoy customers.
By Martin T.
Response from TechSmith Corporation· Aug 18, 2025
Hi Martin, Thank you for taking the time to share such detailed feedback and for being a loyal Snagit user since 2021. I'm very sorry to hear about the frustration our new licensing model has caused with your specific workflow. I want to help find a solution that works better for you. I will be reaching out directly to the email you provided. Please keep an eye out for my message.
TechSmith Camtasia is overly expensive to purchase (200 USD+VAT/1 Year) and is limited. DaVinci is much better for editing. Camtasia doesn't have the features of DaVinci. I do not recommend TechSmith!
By George C.
Response from TechSmith Corporation· Aug 8, 2025
Thank you for sharing your feedback. We understand that DaVinci Resolve is an excellent tool with a comprehensive feature set and a strong reputation in the video editing world. Camtasia is designed with a different purpose in mind: to be the most user-friendly solution for screen recording and video editing. Many of our users are not professional video editors and rely on Camtasia's intuitive workflow and specific features like cursor effects and simple drag-and-drop animations to create polished videos quickly. While DaVinci Resolve is powerful for traditional video editing, Camtasia's strength lies in its specialized features that make it easy for anyone to record and edit screen-based videos without a steep learning curve. We are constantly working on new features to make the process even more efficient, with recent additions like AI-powered background removal and dynamic captions. Thank you again for the feedback. We're always listening to our users to understand how we can improve Camtasia.
Its a garbage Software. I spent 14 hours straight editing a video, and when i tried to save it, some files went missing. BS!
By Malik M.
Response from TechSmith Corporation· Jul 15, 2025
Hi Malik, We're sorry to hear about your experience. Please contact our technical support team so we can assist you in resolving this issue. We appreciate your feedback and are here to help. https://support.techsmith.com/hc/en-us/requests/new -Brent
