It really cares about its customers
It really cares about its customers, Love the tutorials they put out to explain the new features of there diffrent projects. Keep up the great work
By David Van G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
395 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 250 reviews with 5 stars · Clear filters
It really cares about its customers, Love the tutorials they put out to explain the new features of there diffrent projects. Keep up the great work
By David Van G.
Thankyou 👆🌺🌺🌺
By zaki S.
Learn a lot and what the new production process looks like
By Fred A.
Have been a tech Smith customer for 15 years plus their products are awesome, their innovation is ahead of the curve and their customer support is unequal. I highly recommend them and every product that they have.
By Dr. D.
Webinars are pitched at just the right level (although a tad fast at times). The Q&A and Comment sections show great audience involvement/interest/expertise, and the Techsmith responses are responsive and at just the right level of enthusiasm and instruction.
By ML
Its easy to use and organize things and I can always reach a person if I need anything.
By Cairo
I use it every day, it is easy, and no other program offers what is in Snagit
By Cyclone3211
I needed to have a payment method changed, so sent an email to support. The card that was charged was for someone that was no longer at the company. They did a reversal of that charge and I was able to put in a new card and renew with the new card.
By Rick