TechSmith CorporationReviews of techsmith.com

Your software is great!

It became necessary to "fix" an issue with my annual renewal. As luck would have it, the registered payment method expired and I could see no available way to correct the issue. A call to support was answered by a human and the matter easily dealt with quickly and efficently, and we had a pleasant chat. Surely beats canned robotic answering services!

SnagIt is the best clip/save/edit tool around. Been using it for years

As the company's support team informed me, AI issues led to confusion and delays in finding a solution. However, human intervention in the communication process enabled the problem to be quickly identified and resolved. The human factor will continue to be crucial.

I switched from Camtasia and Audiate to Camtasia Create when I saw that Create incorporated Audiate, but switched back when I found out that I lost the translation function in Audiate with the new application. Sarah was very helpful and outlined my options well, but I would have liked to have kmown that the translation function would go away when I made the switch.

Support agent was very helpful!

It took several email exchanges, about four to five, to fulfill my initial request for a link to the latest version update of our licensed product. That said, I appreciate receiving the link and thank you for following through.

Quick response.