My job would be very much harder…
My job would be very much harder without SnagIT, aas I need to make a lot of guides for staff. Great product, and very keenly priced.
By Ian
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
395 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 250 reviews with 5 stars · Clear filters
My job would be very much harder without SnagIT, aas I need to make a lot of guides for staff. Great product, and very keenly priced.
By Ian
You have my favorite screenshot software which I use all the time. And now with the video capture it is great. My phone conversation to get my service back restored after I lost Snagit after an update went very smooth and hw was most helpful getting me back up and running again....Thank You
By Jim W.
Sage advice, from the leaders of the industry.
By Robert
Some initial problems with Audiate license were resolved due to effort of the support desk. Love the products.
By Jeff.Sigurdson
Everything was OK
By Dora
Firstly, human experience, which is what I believe this was, is often superior to Ai still in most cases, except where technical information is readily available on the internet. For any other queries, AI often cannot solve the problem. I have experienced this on facebook and other platforms. If it is not programmed in cannot fix. So quick intelligent human response, is what I am always impressed wiith.
By Gerald
Friendly and efficient service!
By John
TechSmith is always helpful and responsive. Rarely does it take multiple inquiries to get a correct response.
By LB