They give prompt replies to emails
They give prompt replies to emails, are quick to rectify if there is an issue. Lovely varieties of teas.
By Rosalie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
718 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tea Runners is the world's finest tea club. Every month our members receive a curated collection of four of the world's best loose leaf teas, along with tasting notes and brewing instructions.
Tea Runners (tearunners.com) has 718 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 646 reviews with 5 stars · Clear filters
They give prompt replies to emails, are quick to rectify if there is an issue. Lovely varieties of teas.
By Rosalie
Everything was excellent. Best online store
By Rhea
I'm a tea snob. I freely admit it. And I haven't received anything from TeaRunners that hasn't been really excellent quality. A few have been superb. None of have been anything but first grade tea. And having new things to try that I can trust will be good showing up every month is a delight.
By Frederick
What a nice variety of teas that come every month. The flavor combinations are exquisite.
By Paula
Received 3 months worth of samples as a gift and it’s been great! I’m still working through them all and will definitely order more soon!!
By Britt
I don't subscribe to boxes too often, but this one has been really awesome - it's a great way to try out new tea! I love that they offer bi-monthly and tri-monthly subscriptions too, so you can choose whatever makes sense for you. If subscriptions aren't your thing, you can order tea from their store as well - so far I've really enjoyed everything I've tried. I had one issue with shipping (not the fault of TR) and the issue was resolved in a very quick and friendly manner. Absolutely no complaints!
By Katie
Response from Tea Runners· Jun 19, 2020
Thank you Katie!
Love the tea!
By Linda
I love the Tea selections.
By Freddie-Christine