TCGplayer.comReviews of tcgcollecting.tcgplayerpro.com

If you're an honest seller tcgplayer won't pay you out since buyers can claim they never got their tracked shipment. If you're an honest buyer, most sellers won't send you the right cards amd you'll be waiting weeks to get your money back. Their are plenty of other good sites popping up to try instead. Or the classic E bae.com

I made a card purchase of $200. I know its not much bit its alot for me. When i did receive the package it was open and it looked like a defective bag. I sent a request to tgcplayer and they have yet to respond. I snet pictures and multiple messages and nothing. Worst customer service ever. Never purchasing at tgc again.

I have purchased items on the website over the past year, and as of recent, I am having all of my orders canceled. I have been marked as "Fraudulent" in their automation system. All I have done is bought, paid, and never done anything on their website to commit anything close to fraud. I have reached out to their support team and just got a generic "Your account is marked as fraudulent". I have opened up multiple cases and cannot get an answer as to why this is flagged in their system and can no longer purchase items on their website. This seems like some sort of a dystopian joke of horrible automation systems combined with horrible customer support not wanting to assist me with what is going on here SO I CAN SPEND MONEY ON THEIR WEBSITE. I pray something else comes along besides TCGPLAYER as a primary card selling market place.

Non-existent customer service. They outsourced everything to AI and if your seller doesn’t respond they can basically steal your money with no repercussions. I’ve been trying for weeks to get my money back when a seller shipped out the wrong (and much less expensive) item.

Customer of 16 years- banned I spend thousands a year on MTG cards, and TCGPlayer unfortunately has a monopoly. I have been with them for half of my life at this point. I changed my password and got locked out. I never returned anything on the site other than a few items here and there when hard in cash in high school, all legit returns. Past few years couldn't even care. No messages to any vendor unless I can tell they tried hard to make a reliable packing slip and were eating costs to ensure cards arrived clean, in which case I 5-starred and thanked them. I changed my password due to a weird lockout issue that happened from my gmail auto filing the wrong password a few times, nothing that hasn't happened on any other site I visit. I get an email 2 days after emailing support that we will get back to you within 24 hours. After another 2 days I started emailing the support thread asking if there were any updated on my order. After a full week, I was rightfully getting pissed off and told the CS thread that "I'd hate to have to take my business elsewhere if they don't respond" and then my account, which held all of my order history, collections, ALL of my mtg data, was gone. 14 years of my life that I wrongfully entrusted to these people. Every inbound price attached to this account. Banned because some big shot named red thought he was a bada*s for rejecting a loyal customer. I have already convinced 3 local TCG stores to ENTIRELY drop TCGPlayer from their outbound orders, and now they only sell on card kingdom. I cannot believe I had to program an entire system to get back was rightfully mine data wise, because some guy in a chair with an ego. To make matters worse, they blocked my friend from ordering cards BECAUSE HE WAS ON MY WIFI, and when they repealed, customer support banned them too. This is abysmal customer support management to a degree I have never seen before from any other company in any other field. How can you take away someone's ACTIVE ORDER LIST away and just say geez. hope y'all get your cards, we don't owe you anything, good luck? Not to mention the way they so obviously ban pricing data when it benefits them, the graph always jumping around, despite showing 0 orders. Imagine if STEAM just made shit up as they went on their pricing history graphs, and capped it at a year, and removed everyone's api access for pricing history. Everyone would collectively boycott them, and I have no clue why it's allowed here.

There are alot of good sellers on this site but the corporate's staff is awful!! i am calling out Hailey, thomas and Jeanne, iv'e literally spent thousands of dollars on their site and they continually cancel my orders. Then i have to submit a ticket every week until they say "you should be good now" and the cycle repeats, now they do not even answer my emails. one last thing, there are many times where players pull an awesome chase card and just want to sell it quick, so they post it under market, i cant tell you how many good deals were canceled because of the incompetency of tcg player corporate just use ebay

Just go to card kingdom, first had a problem where they charged me but didn’t confirm the order then when I was able to place an actual order I never received the products, I’ve waited a month past expected delivery time. Card kingdom literally didn’t even take a week from ordering till it was at my door. Plus getting help sucks cause you have to go and deal with the stupid ai chat bot and not a real person, no other choice

Garbage AI customer service rep. Actually lies about being a real person, yet fails the Turing Test instantly. TCGPlayer Direct is slower than a bag of frozen okra. If I could give just the delivery service negative stars I would. Never again.