TaxQuotes Inc.Reviews of taxquotes.com

Response from TaxQuotes Inc.· Jan 26, 2026

Hi Charles, we’re sorry to hear this was your experience and appreciate you taking the time to share your feedback. This is not the level of communication or transparency we strive to provide. A member of our Client Experience team will be reaching out shortly to discuss your concerns and better understand what went wrong. We take your feedback very seriously and appreciate you bringing this to our attention.

Response from TaxQuotes Inc.· Jul 3, 2025

Hi Jason, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations, and we appreciate the opportunity to address your concerns. As your Case Manager mentioned, the balances you are receiving from the IRS include penalties and interest that have accrued due to late filing and late payment. While your tax amounts were calculated accurately, the returns were submitted after the original deadlines. Unfortunately, the IRS applies substantial penalties and interest for both late filing and late payment, which can sometimes exceed the actual tax owed. Regarding your 2021 return, based on your conversation with one of our tax preparers, you chose to spread out your $100,000 early retirement withdrawal over three years. This option required an amendment to your 2021 return, but it helped lower the tax owed across the years. Without this election, your balance for the other years would have been significantly higher. We understand that you made payments to the IRS before the returns were fully processed. While we appreciate your intention to resolve the balances quickly, we typically recommend waiting until the IRS processes the returns and issues an official notice. This ensures that all penalties and interest have been calculated and helps avoid receiving additional bills. If you would like help reviewing your most recent IRS notice or need further clarification, we are here to support you. Please feel free to reach out directly, and thank you again for your feedback.

Response from TaxQuotes Inc.· Nov 11, 2024

Hello, thank you for taking the time to share your experience. Your concerns about a pattern of communication issues are taken very seriously, and we are committed to reviewing and addressing them. Unfortunately, we’re unable to identify your account based on this review alone. To help us better understand your situation and make things right, we kindly ask that you contact us directly at 844-938-1040. Our Quality Assurance supervisor is ready to personally look into your case and ensure that your concerns are fully addressed. We deeply regret that you feel let down and hope you’ll give us the opportunity to resolve this for you. Your trust is important to us, and we are committed to improving your experience.

Response from TaxQuotes Inc.· Nov 11, 2024

Dear Paul, Thank you for taking the time to share your experience. I want to start by sincerely apologizing for the frustration you've encountered. At TaxQuotes, we take your concerns seriously, and I’m truly sorry we have not met your expectations regarding communication. Our Client Care Manager has personally reached out to you to address the issues you’ve experienced, and we’re committed to resolving them as quickly as possible. It’s clear from your review that we need to improve our response times and ensure that our support systems — like the password reset verification — function seamlessly. Please know that we value you as a client and are taking the necessary steps to prevent similar issues in the future. Thank you for bringing this to our attention and for giving us the opportunity to make things right. Sincerely, TaxQuotes

Response from TaxQuotes Inc.· Oct 24, 2024

Dear Tanya, Thank you for reaching out to us regarding your recent experience. We take allegations like yours very seriously, and we want to clarify that we have no record of any transactions associated with your name, nor do we have any associated financial information or accounts on file. We understand that this situation is concerning, especially with a pending charge of $500.00. We recommend that you check with your bank or financial institution for further details about the transaction. If you have any additional information or if you believe there may be a misunderstanding, please don’t hesitate to reach out to [email protected]. We are here to assist you and would like to get to the bottom of this matter. Thank you for your understanding. Best regards, TaxQuotes

Response from TaxQuotes Inc.· Oct 1, 2024

Hello Steven, thank you for your feedback. We understand that clarity is crucial, especially when it comes to important matters like costs. We're sorry to hear that the explanation didn't fully meet your expectations, and we take responsibility for ensuring our clients have all the information they need. Your willingness to reflect on the experience is appreciated, and we’re always here to answer any questions, no matter how small they may seem. If you'd like, we can review the details again to ensure everything is clear moving forward. We value your business and want to make sure you're fully informed every step of the way. Please send us an email at [email protected] with your name and the name of your tax advisor, and we'd be happy to investigate this further.

Response from TaxQuotes Inc.· Oct 1, 2024

Hello, thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the oversight in reassigning your case. This is not the level of service we strive to provide, and we understand your frustration. We value your business and are committed to delivering the service you deserve. When you have a moment, please send us an email at [email protected] so we can investigate what happened in your case. A senior member of our team will be in touch with you promptly to resolve this and ensure that you receive the attention and support you need moving forward. Thank you for your patience, and we look forward to making this right.