TaurusReviews of taurususa.com

Ordered a barrel for my G3C & was told there was no more in stock AFTER taking my money. This was over a year ago & still NEVER GOT MY REFUND! This place sucks & customer service is HORRIBLE! Go else where don’t get robbed by this CRAPPY company

They EFFING SUCK. SCAMMERS BIG TIME. My order was actually placed back in December 2024, I’m deciding to write a review so everyone knows how bad they are. I canceled an order that was supposed to be one of my husband’s Christmas gifts. Just like any other person who would do is wait.. right? But not for weeks to months now. So pretty much a month goes by and I still never got my refund. I sent an email multiple times and they kept saying the same thing over and over that it was still processing the refund and it would take this amount of days for me to see it in my account again. It’s not like I spent hundreds or thousands of dollars. But my point is I spent $75 and I didn’t get shit until this day. NEVER AGAIN I WILL ORDER FROM THIS PLACE. (I couldn’t go back to December 2024 on here but that was when I really made my purchase) The website might look deceiving but believe all these reviews when we tell you they genuinely suck. They really have nothing else better to do than to take people’s money. Go get a job.

I bought a new Taurus GX2 from a local dealer. Took it to the range and had 4 mis-fires in the first 9 rounds. Sent it back to be "Fixed" and waited a month to get it back. Got it Tuesday, Range day Wednesday. Same damn issue. 5 more mis-fires in 14 rounds. Different ammo manufacturer and different grains so it wasn't that. Sent it back again on December 19th. Called this afternoon (January 22nd) only to find out they decided they couldn't fix it. They decided a FREAKING week ago and didn't tell me!!! But hey, it's new and under warranty. Which clearly states I get my money back. BULLCRAP!! All you get is a voucher for what Taurus sells the gun for. Not for what you paid, but the factory price. I paid $349 and they gave me a $332 credit towards a new firearm. More than that? I owe the difference. Less than that? Kiss the balance goodbye. Don't want another Taurus? Tough crap, you just lose it. So I find a different model (not buying the same model). I owe $76 more. But wait!! There's more!! Turns out they WON'T ship it to my house. And they WON'T ship it to the store I bought it from! It has to be shipped to a Taurus dealer that accepts 3rd party transfers. Closest one? 57 miles away. AND I have to pay that dealer $35 just for the privilege of walking in, signing my name, and walking out. TOTAL B.S. NEVER BUY A TAURUS!! My GX2 was a piece of crap, sent it in twice for the same problem, had to call them myself because they wouldn't call me, they DON'T give you your money back, and you are screwed if you want a different firearm. Worst freaking customer service, worst freaking firearm company I have dealt with. I honestly give it negative 5 stars.

Worst scamming company ever! they will take your money and cancel your appointment BE WARNED HIGHLY UNETHICAL

I purchased an optic plate for a GC3 from the Taurus website and ran into all kinds of issues. The list price was $12.99 plus $8.74 for shipping. When I received the receipt, the price was $19.99 plus shipping. I called and emailed Taurus and was told they'd look into the website, refund the difference in price and ship the plate. Later that day I received an email that they submitted the order for a refund and another email with an invoice at nearly 3x the purchase price. At this point I figured the website was compromised and contacted Taurus to make sure I received a refund for the suspect transaction. I was then told that the order was shipped and I would have to wait to receive it to get a refund. By this time I already decided not to put optics on that gun and just wanted a refund for the correct amount. They said to contact them when it arrives and they will send me a return label. So I Finally received the Plate, return label, shipped it back to Taurus and waited for my refund. I got an email yesterday with the return confirmation and noticed that they decided to charge me for return shipping anyway! So I emailed them again and reminded them of all the issues with this order and how they were going to send me a return label to take care of it. I was told that they feel they shipped the correct part and that I should be responsible for the return. Really? That's how they want to do this? I was warned about Taurus's customer service and now I know what people were talking about. That's the last purchase I'll make from Taurus. I'll stick with Beretta and Smith & Wesson from now on.

Taurus International Manufacturing, Inc. has one of the worst customer service departments out of any firearms manufacturer I've dealt with to date. I broke a small trigger group part on a Taurus 605 revolver. Called Taurus Customer Service and was informed they don't provide trigger group parts and I would have to send the firearm back to them for repair. The representative quoted I would automatically be charged $50 for breaking a part. That would be the initial charge. The remaining parts, labor, and shipping charges would be determined after completion of services. The representative stated the repair would take 6 to 8 weeks to complete. Additionally, I was told I could try a local gunsmith for assistance. This is a totally piss poor way to run a business. I decided to take the local gunsmith route and see if this could expedite the process. Evidently, their representatives are coached to lie for a living. The gunsmith stated Taurus would not sale him the part and that Taurus will regularly not provide parts to purchase. Taurus, by design, makes the customer send the firearm back to Taurus for repair or service. Hence, by design, Taurus can charge any asinine amount to repair your firearm. This was my first and last Taurus firearm I will purchase. Sticking with Ruger or Smith & Wesson for my revolvers. I should have known better.

I placed an order for an "in stock" sight for my Taurus revolver. After nearly a month since ordering, 3 phone calls and continued promises that it would be shipped out, I was told today they have no idea when my "in stock" part will be shipped and I can cancel my order if I liked. Unbelievable!!

So Taurus completely failed me as well as everyone else who placed an order 3 weeks ago. Just called again for the 4th time and this time they told me that all orders placed 3 weeks ago cannot be shipped because their systems crashed and everything was lost so they can pull the orders by order number but cannot ship them so only orders placed this week and after can be processed, so of course my next question was, well why can't you just re-do my order then since you have it there and ship it? He said they can't do that because corporate will not allow it and that my choice would be to re-do the order again and I said no. I am not doing that. Your responsibility in this matter is to fulfill the order, not tell the customer to re-do it again and get charged again, especially when you have all the information there, but he said no, so they are going to mail me a refund check for the amount I spent. What a joke. What a great customer service these people have. Never again. Never buying anything from them again.