Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
185 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Taobao (taobao.com) has 185 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 136 reviews with 1 star · Clear filters
Thus company is a complete scam!! I bought 2 dresses from them 2 sizes bigger than I am, and they were way too small, and when I asked for a refund, not only did they say hell no, but they were so rude about it. Don't shop here. You will not get what you're looking for. Worst experience ever!!
By Sarah P.
Its website is total garbage coz it keeps on claiming "abnormal activity" and prevents you from using. Many merchants show as a blank page for whatever reason. Very poor quality in design & implementation.
By Simon J.
Be very careful, this is a scam app. After I placed an order $1 was immediately deducted from my bank account because it was a small amount I didn't care and made the purchase to $65 The next day another $140 was deducted from my bank account again I called their customer service They said it wasn't our problem and maybe your family stole your card I immediately called with my bank and they said I was scammed by Taobao app and they deactivated my card and sent me a new card , I don't know if they sent my order or No , thinking that I won't receive any goods under these conditions and they stole $206 from my bank account .
By Tom N.
From my experiences so far, don’t bother. I’ve had items rejected for being oversized. I’ve had items paid for a week and half not shipped. Then contacted the seller only to get terrible explanations and service. Refunds still haven’t shown up. Do yourself a favour and avoid.
By Steve G.
WORST FN WEBSITE EVER. SPENT HOURS TRANSLATING AND TRYING TO PURCHASE AN ITEM ONLY TO GET REPEATED MESSAGES TELLING ME THAT THE SYSTEM WAS BUSY AND TRY AGAIN WITH FINALIZING THE PURCHASE. AFTER GIVING THEM MY CREDIT CARD DETAILS AND HOME ADDRESS. IT LOGGED ME OUT AND THEN ASKED ME TO LOG BACK IN WITH MY USERNAME AND PASSWORD, WHICH i NEVER CREATED.I'LL BE KEEPING AN EYE ON MY BANK STATEMENTS FOR MONTHS NOW. WHAT A CRAP WEBSITE.
By CLAY
I have been charged regular small amounts on my bank statement I have not suscribe or bought anything from them bank is looking into fraud I cannot get in touch with them because don't have an account what can I do
By Mrs Pauline H.
Worst shopping appp. horrible customer service
By Mansi M.
**ABSOLUTE SCAM** AVOID!!! I paid over $100 for a pool skimmer and got a BRUSH that is worth $10 at best. Went on the web and there is NO WAY TO REQUEST SERVICE OR REFUND in English. Went on the website and same thing. It took over $100 of my money and there is no way to complain.
By Eddie C.
