TalkspaceReviews of talkspace.com

It felt as if I was talking to a friend who you see every now and again. I wanted to dig deep but the therapist was giving surface level friendly advice. Which is cool, but I wanted to find out root causes of things so I can fix issues. I wasn't coming to just have someone hear me talk. If that makes sense.

It has been hard to find a therapist that has a matching schedule. When you find out it is usually a long wait in between sessions.

Hi, Dealing with TS and trying to get into their system was extremely difficult and time consuming. Once I selected my provider however, I was quite happy with her. She was helpful & insightful and helped me make significant gains in my own situation. But after 4 months TS said (out of the blue) I needed to choose another provider and would not explain why. Then they cut us off...but not before I got my providers contact info. What mental health provider cuts off a successful relationship without either side requesting it? I told them to delete my account. Update: TS put me back with my provider. According to them it was about continuing education for my provider. Why did she not know? She only had one other client with a similar experience. Anyway, it was resolved. Thanks TS! UPDATE: After reading all of the bad reviews...I suggest that you go THROUGH your insurance to get service from TS. Also, I would have one experience with them and watch how they bill you. I am truly connected to an excellent provider, and I understand you don't need any more problems that you already have when seeking counseling. I was very careful about getting on board with them. Their customer service is VERY SLOW....That needs to be improved ASAP!

My therapist gets 5 stars. I would give her 1000 stars if I could. She is kind, attentive, caring, and genuinely helps me. I chose her, I wasn’t matched, and I couldn’t be more grateful for her and everything she does for me. It’s extremely disheartening to see I am in the minority here with having an excellent therapist. The company, on the other hand, has its issues. I use insurance so I don’t have the normal subscription problems others seem to have, but contacting customer service is a nightmare. It takes them a week to several weeks to respond. They have NO phone number at all. How does a company like this have no phone number? The insurance company doesn’t even have a way to contact them. Talkspace has so much potential but it seems they are only about the money and not providing every single client with outstanding service and a quality therapist.

I decided to try Talk Space as a cheaper and more convenient alternative to traditional therapy. I was matched with a therapist quickly and began working with her. As a person, she was very nice, but I got the unfortunate vibe that our time together was simply a "side job." A few things that didn't sit well with me were: 1. Unlimited Therapy. Therapists are only available Monday- Friday and are only required to respond once per day. The website makes it seem like you can text your therapist at 3am and you'll get an answer. They technically have up to 24 hours to respond. Additionally, the therapist decides when he/she responds. Mine made it clear she checks her sessions twice per day- once in the morning and once at night. If I happen to write something after she checks in, she won't answer until the next check in. Saying, "I am going to read this more and get back to you tomorrow." technically counts as a response as I quickly learned. It's misleading and defeats the purpose of "convenient." I felt pressured to rush so I wouldn't miss her check ins. 2. Talk Space was going to charge me $196 for only 2 weeks, rather than the advertised 4 weeks. Talk Space advertises weekly rates (I'm assuming to put things into perspective), but bills you monthly. There is no option to purchase weekly access. Sure, the $49/ week may sound great, but $196 for 4 required weeks is the reality. About a week and a half into my second month of therapy, my therapist informed me she was going on vacation for the last 2 weeks of my prepaid month. She informed me I had 2 options: To take the last 2 weeks of the month as a time to reflect on my therapy and or we could schedule a 30 minute video session to "make up for it." I declined both and requested to end my therapy early. Instead of respecting my decision, my therapist pressured me into staying by questioning if I was really ready. I told her exactly what I thought she wanted to hear and immediately complained to the company. I was given a partial refund, but the experience left a poor taste in my mouth. I'm astounded this therapist was going to allow me to pay the company $98 to "reflect and relax" or pay more than $3 per minute for her "live advice." It was a complete rip off as I could have scheduled a 45 minute live session for $60 under my insurance with an in-person therapist. I'm even more uncomfortable that I had to speak up in order not to get my money stolen. This should have been a common courtesy on their part. I'm sure the experience is going to largely depend on how well you connect with your therapist. I did not have a good connection with mine as I felt like my experience was simply her side hustle. It almost felt like it was a chore responding to me and the bare minimum was done in order to meet the requirements. I will not be returning.